Staff

Management

Tom C.

Tom C.

Sales Manager

Certified
32 Reviews
View Bio
Tim P.

Tim P.

General Manager
27 Reviews
View Bio
Lou N.

Lou N.

Sales Manager
11 Reviews
View Bio
Adam J.

Adam J.

Parts and Service Director
6 Reviews
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Jordan P.

Jordan P.

Service Manager
View Bio
Dmitriy A.

Dmitriy A.

GM Mark of Excellence Sales Professional
Recent Reviews

Oct 01, 2021

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Very accommodating. We needed a car early the next...

Very accommodating. We needed a car early the next morning. They were able to register it and have it ready in a couple hours.

Sep 13, 2021

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Everything was quick and easy! All was great and we would...

Everything was quick and easy! All was great and we would recommend the dealership to others.

Jul 23, 2021

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Employee Rating

Best experience ever of buying a car. The salesman was...

Best experience ever of buying a car. The salesman was not pushy they were very informative about their product. Put me in a new vehicle that had more room for my growing family and even got a lower payment!! I Tell all my friends and family to give vision Buick GMC a shot shot.

Jul 22, 2021

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Employee Rating

Dmitriy was a pleasure to work with. The experience of...

Dmitriy was a pleasure to work with. The experience of test driving, deciding to purchase, and getting the scheduling was a breeze. I look forward to purchasing my next new vehicle with Vision

Jul 07, 2021

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Employee Rating

Started out good. But is going down daily. Payoff of...

Started out good. But is going down daily. Payoff of trade in was submitted late and is accruing daily charges. Registration of my plates are now expired because DMV says they have not received the renewal/transfer paperwork. And have left to voicemails to the finance manager about these issues and haven't received a callback yet.

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Tom C.

Tom C.

Sales Manager

32 Reviews
Certified
Dealership Experience 8 years
Industry Experience 28 years 4 months
FIRST STARTED IN THE AUTOMOTIVE INDUSTRY AS A LOT GUY IN THE LATE 80'S WHEN MY FATHER SOLD CARS FOR TOYOTA DEALERSHIP. ATTENDED COLLEGE AT FLCC TO GET MY ASSOCIATES IN MARKETING. TRANSFERRED TO SUNY FREDONIA TO FINISH MY BACHELORS DEGREE IN MARKETING AND BUSINESS ADMINISTRATION. SHORTLY AFTER COLLEGE I OBTAINED A SALES POSITION FOR SATURN OF ROCHESTER IN 1993. I THEN TOOK A FINANCE POSITION IN 1995 AT DORSCHEL AUTO GROUP FOR 10 YEARS AND THEN 9 YEARS WITH PIEHLER IN WEBSTER. STARTED WITH VISION AS SALES MANAGER IN 2013.
Recent Reviews

Aug 31, 2021

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Everyone at the dealership made the process super smooth....

Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC

Aug 06, 2021

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Employee Rating

I had a wonderful experience with Vision Buick GMC. From...

I had a wonderful experience with Vision Buick GMC. From the test drive two years ago, to service till turning the lease back in. the sales team made it so easy for me to get the car and then even easier to return it! Just an amazing group over there.

Jul 21, 2021

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I have purchased numerous vehicles from this dealer and...

I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!!

Jul 19, 2021

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Employee Rating

They worked very hard to get me in a car I would like at...

They worked very hard to get me in a car I would like at a price I would like. They also went the extra mile to help me and my famy.

Jul 19, 2021

Dealership Rating
Employee Rating

The whole process from meeting the salesman Tony, to...

The whole process from meeting the salesman Tony, to being introduced to many of the staff, to finding the vehicle that I wanted, to figuring out finances, to finalizing the deal, to drive away from the dealership with the truck of my dreams, is all to surreal. Everyone was absolutely fantastic

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Phil P.

Phil P.

GM Mark of Excellence Sales Professional
Recent Reviews

Oct 08, 2021

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Employee Rating

did a great job kept me informed as the work was...

did a great job kept me informed as the work was progressing. thanks for the good service

Sep 30, 2021

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I already did a survey about my experience. I was very...

I already did a survey about my experience. I was very pleased with all Phil Pitts did to find a vehicle that filled all my "wants". Everyone was very organized and followed up.

Aug 31, 2021

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Everyone at the dealership made the process super smooth....

Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC

Aug 26, 2021

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Even tho there was a mix up with my appointment, Nick was...

Even tho there was a mix up with my appointment, Nick was able to somehow make sure that my car was serviced. He was calm, friendly and courteous.

Aug 25, 2021

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Best dealer but even better salesman in Phil Pitts and...

Best dealer but even better salesman in Phil Pitts and your whole team…………. Not writing more, no more words necessary Good grief take out this minimum requirement. Poorly designed review sheet. Shame on you all begging for words

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Nick S.

Nick S.

Service Advisor

32 Reviews
Certified
Recent Reviews

Oct 20, 2021

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Employee Rating

Service technician didn’t reset tire sensors after...

Service technician didn’t reset tire sensors after rotating so I ended up running on a nearly flat tire. I kept checking the one listed by the wrong sensor. When I told the dealership about this all I got was a bunch of messages and calls about buying a new car - no apology or anything. I now think no one reads the comments they assume you want sales contacts

Oct 16, 2021

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Friendly service , attentive and experienced . Worried...

Friendly service , attentive and experienced . Worried about my safety and updated me on recall details.

Oct 13, 2021

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I have been coming to this dealership for service ony...

I have been coming to this dealership for service ony 2012 Acadia for 10 years now and it is still running strong. Friendly staff and fast service. Hope to buy my next automobile here in the future

Oct 13, 2021

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Vision Buick Service Center is No. 1 in my estimation !...

Vision Buick Service Center is No. 1 in my estimation ! I have been a Buick owner or lessee for over 50 years and service for my vehicles during that time has been super. From the service reps to the actual mechanics that work on the vehicles, I would rate them Triple A.

Oct 10, 2021

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Employee Rating

Great experience and love my car. Do not have anything...

Great experience and love my car. Do not have anything else to say very satisfied

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Jeff T.

Jeff T.

Sales & Leasing Consultant

32 Reviews
Certified
Recent Reviews

Oct 13, 2021

Dealership Rating
Employee Rating

Vision Buick Service Center is No. 1 in my estimation !...

Vision Buick Service Center is No. 1 in my estimation ! I have been a Buick owner or lessee for over 50 years and service for my vehicles during that time has been super. From the service reps to the actual mechanics that work on the vehicles, I would rate them Triple A.

Oct 08, 2021

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did a great job kept me informed as the work was...

did a great job kept me informed as the work was progressing. thanks for the good service

Sep 10, 2021

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Friendly. Not pushy. Would definitely recommend. Able to...

Friendly. Not pushy. Would definitely recommend. Able to find exactly what I wanted and turn the deal around in a timely manor. Took delivery on my lunch break and they made sure everything was ready to get me in and out as quickly as possible.

Aug 31, 2021

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Everyone at the dealership made the process super smooth....

Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC

Aug 18, 2021

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very helpful . and good and work with. we got a very nice...

very helpful . and good and work with. we got a very nice car from them. will come back again some day and hope to see you again.

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Tim P.

Tim P.

General Manager
Dealership Experience 8 years 5 months
Industry Experience 27 years 5 months
I am a Fairport resident and have been in the automotive business for for just over 25 years. The entire team at this store is truly dedicated to our customers; which is why over half our business comes from repeat customers.
Recent Reviews

Jul 30, 2021

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Phil is an excellent salesman . He took the time to...

Phil is an excellent salesman . He took the time to explain everything . He gave us the best price that he could, did not rush us into anything. He had been our "go to salesman" since early 2000. Would not think of going anywhere else!!

Jul 23, 2021

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Best experience ever of buying a car. The salesman was...

Best experience ever of buying a car. The salesman was not pushy they were very informative about their product. Put me in a new vehicle that had more room for my growing family and even got a lower payment!! I Tell all my friends and family to give vision Buick GMC a shot shot.

Jul 22, 2021

Dealership Rating
Employee Rating

Dmitriy was a pleasure to work with. The experience of...

Dmitriy was a pleasure to work with. The experience of test driving, deciding to purchase, and getting the scheduling was a breeze. I look forward to purchasing my next new vehicle with Vision

Jul 21, 2021

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I have purchased numerous vehicles from this dealer and...

I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!!

Jun 19, 2021

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Employee Rating

Excellent experience in all respects including all...

Excellent experience in all respects including all departments involved. I will return often for more of the same. Thank you very much to all all

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Mike C.

Mike C.

Sales
Recent Reviews

Sep 30, 2021

Dealership Rating
Employee Rating

I already did a survey about my experience. I was very...

I already did a survey about my experience. I was very pleased with all Phil Pitts did to find a vehicle that filled all my "wants". Everyone was very organized and followed up.

Aug 18, 2021

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very helpful . and good and work with. we got a very nice...

very helpful . and good and work with. we got a very nice car from them. will come back again some day and hope to see you again.

Jul 31, 2021

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I bought a used vehicle from vision on pamarama trail,...

I bought a used vehicle from vision on pamarama trail, They gave me a 6 month warranty 6000 miles I had a couple of things going wrong with it which they took care of Promptly, But my complaint is I had my starter go bad Only one day passed my 6 months warranty And my mileage was just over 3000, And they wouldn't even work with me, I can see if it was 2 weeks or a month past but only one day, That's why I haven't bought a vehicle from a city dealer In a long time Cause I had a very similar Thing happened to me 20 years ago With a city dealer And swore I'd never go backup there again To buy a vehicle, Shame on me I guess, So from now on I will stay with local area dealerships, Only one day passed my warranty give me a break

Jul 14, 2021

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Had an absolute wonderful experience with Vision GMC in...

Had an absolute wonderful experience with Vision GMC in Rochester. They all were so helpful, kind and courteous. I bought the car of my dreams in the matter of a couple hours. No games, no run arounds. Just fabulous customer service all around! Thank you!!

Jul 12, 2021

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Awesome experience working with salesman Phil Pitts! Phil...

Awesome experience working with salesman Phil Pitts! Phil is courteous, honest, not pushy, professional and clearly explains what is/is not covered. This is the second vehicle I've purchased from Phil in the past 12 months. I highly recommend Phil Pitts @ Vision Buick/GMC. You can't go wrong working with Phil!

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Dan F.

Dan F.

GM Mark of Excellence Sales Professional
Contact Me
Dealership Experience 12 years 2 months
Industry Experience 12 years 2 months
My goal at Vision Buick GMC is to address and meet the automotive needs of my current customers and future prospects. I have been with the organization for 12 years and thoroughly enjoy being part of an award-winning team, both from a sales and service standpoint. I am very proud to have earned the GM Mark of Excellence Award. I was born and raised in the Rochester area and plan on staying well in to the future. My hobbies include golfing, fishing, music appreciation and road trips. I have two grown daughters and four grandchildren. I welcome all friends and relatives to visit me for outstanding service before and after the sale.
Recent Reviews

Oct 21, 2021

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Went in for inspection, it was done and they didn't try...

Went in for inspection, it was done and they didn't try to sell me any other service

Jul 25, 2021

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The maintenance staff as well as Dan Frank are...

The maintenance staff as well as Dan Frank are excellent...The finance team worked very hard to come up with the comfortable price for me....

Jul 21, 2021

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I have purchased numerous vehicles from this dealer and...

I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!!

Jul 19, 2021

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very happy with the service,even send people there for...

very happy with the service,even send people there for service for their cars I have bought two new cars at this dealership, And have used the service dept. for over 10 years

Jul 19, 2021

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They worked very hard to get me in a car I would like at...

They worked very hard to get me in a car I would like at a price I would like. They also went the extra mile to help me and my famy.

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Carl D.

Carl D.

Sales & Leasing Consultant
Contact Me
Industry Experience 30 years 6 months
I reside in Fairport, NY along with my wife Lisa. I have been with General Motors since 1991 and enjoy what I do and the Automotive Industry. Some of my favorite =hobbies are golf, bowling and gardening. Feel free to reach out to me!
Recent Reviews

Sep 10, 2021

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Employee Rating

Friendly. Not pushy. Would definitely recommend. Able to...

Friendly. Not pushy. Would definitely recommend. Able to find exactly what I wanted and turn the deal around in a timely manor. Took delivery on my lunch break and they made sure everything was ready to get me in and out as quickly as possible.

Jul 16, 2021

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No problems with visit. Brought vehicle up to current...

No problems with visit. Brought vehicle up to current Warranty Standards ($$$$$)..Came in for State Inspection, but updating to the Extended Warranty Program.was explained and performed. Original visit was for State Inspection.

Jul 14, 2021

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Great service and attentiveness. I came in a half hour...

Great service and attentiveness. I came in a half hour earlier than my scheduled appointment and Nick made sure that I was taken care of.

Jul 01, 2021

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Great experience start to finish. The staff was very...

Great experience start to finish. The staff was very helpful and understood the options and features I was looking for in a vehicle. great job

Jun 05, 2021

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Salesperson was not of much help for saying 29 years of...

Salesperson was not of much help for saying 29 years of experience didn't know anything about vehicle options dealership rushed me out the door

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Lou N.

Lou N.

Sales Manager
Dealership Experience 7 months
Industry Experience 10 years 1 months
Recent Reviews

Aug 18, 2021

Dealership Rating
Employee Rating

very helpful . and good and work with. we got a very nice...

very helpful . and good and work with. we got a very nice car from them. will come back again some day and hope to see you again.

Jul 21, 2021

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I have purchased numerous vehicles from this dealer and...

I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!!

Jul 19, 2021

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Employee Rating

The whole process from meeting the salesman Tony, to...

The whole process from meeting the salesman Tony, to being introduced to many of the staff, to finding the vehicle that I wanted, to figuring out finances, to finalizing the deal, to drive away from the dealership with the truck of my dreams, is all to surreal. Everyone was absolutely fantastic

Jul 14, 2021

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Had an absolute wonderful experience with Vision GMC in...

Had an absolute wonderful experience with Vision GMC in Rochester. They all were so helpful, kind and courteous. I bought the car of my dreams in the matter of a couple hours. No games, no run arounds. Just fabulous customer service all around! Thank you!!

Jul 04, 2021

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Worked with Alex, all went smoothly and had my new lease...

Worked with Alex, all went smoothly and had my new lease with no issues,

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Tony G.

Tony G.

Sales & Leasing Consultant
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Dealership Experience 1 years 9 months
Industry Experience 41 years 5 months
Recent Reviews

Oct 13, 2021

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Employee Rating

Vision Buick Service Center is No. 1 in my estimation !...

Vision Buick Service Center is No. 1 in my estimation ! I have been a Buick owner or lessee for over 50 years and service for my vehicles during that time has been super. From the service reps to the actual mechanics that work on the vehicles, I would rate them Triple A.

Aug 18, 2021

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The service department was very thorough when they...

The service department was very thorough when they diagnosed my problem and my car was ready sooner than I expected. I would definitely use them in the future.

Aug 12, 2021

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Efficient and satisfying. They were helping in making...

Efficient and satisfying. They were helping in making decisions and setting up the vehicle. I already recommended Tony to a friend for the same vehicle.

Jul 19, 2021

Dealership Rating
Employee Rating

The whole process from meeting the salesman Tony, to...

The whole process from meeting the salesman Tony, to being introduced to many of the staff, to finding the vehicle that I wanted, to figuring out finances, to finalizing the deal, to drive away from the dealership with the truck of my dreams, is all to surreal. Everyone was absolutely fantastic

Jul 14, 2021

Dealership Rating
Employee Rating

Had an absolute wonderful experience with Vision GMC in...

Had an absolute wonderful experience with Vision GMC in Rochester. They all were so helpful, kind and courteous. I bought the car of my dreams in the matter of a couple hours. No games, no run arounds. Just fabulous customer service all around! Thank you!!

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Adam J.

Adam J.

Parts and Service Director
Recent Reviews

Aug 31, 2021

Dealership Rating
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Everyone at the dealership made the process super smooth....

Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC

Aug 20, 2021

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Very prompt & courteous service. Car was kept clean &...

Very prompt & courteous service. Car was kept clean & everything I wanted was done. No issues at all. I dealt with the service manager, Adam Jean.

Jul 08, 2021

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What a pleasure being greeted and meeting Adam. Friendly,...

What a pleasure being greeted and meeting Adam. Friendly, courteous and prompt service advisor with a friendly smile. My vehicle was serviced in record time and returned to me with a surprise comp ! Very impressed and pleased. Thank you Adam. I shall return.

Jun 19, 2021

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Excellent experience in all respects including all...

Excellent experience in all respects including all departments involved. I will return often for more of the same. Thank you very much to all all

Jun 15, 2021

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Adam is top notch just as one would expect at Vision !!...

Adam is top notch just as one would expect at Vision !! He was polite, friendly and very knowledgeable. Adam seems like he will do whatever is necessary to make the customer happy and I have to say I am one of those happy customers !!! I also have to mention Will was a great mechanic and very neat working on my 8,000 lb. baby !!!

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Alex C.

Alex C.

Sales & Leasing Consultant
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Dealership Experience 8 months
Industry Experience 10 years 7 months
Selling cars and creating memories for 10 years. Father of 2 teenage kids and enjoy fishing, Family, and live music Also BIG Yankee and Steelers fan
Recent Reviews

Aug 18, 2021

Dealership Rating
Employee Rating

very helpful . and good and work with. we got a very nice...

very helpful . and good and work with. we got a very nice car from them. will come back again some day and hope to see you again.

Jul 14, 2021

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Alex & Jeff made the process easy, much less stressful...

Alex & Jeff made the process easy, much less stressful than previously experienced elsewhere. Happy with my purchase and will definitely be back when it's time for the hubby to upgrade his GMC.

Jul 04, 2021

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Worked with Alex, all went smoothly and had my new lease...

Worked with Alex, all went smoothly and had my new lease with no issues,

Jun 19, 2021

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Excellent experience in all respects including all...

Excellent experience in all respects including all departments involved. I will return often for more of the same. Thank you very much to all all

Jun 09, 2021

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My Salesman was very helpful, respectful and patient with...

My Salesman was very helpful, respectful and patient with me. He took the time to answer all of the questions I may have had and explained anything I didn't understand. Everyone that I came in contact with at the dealership was very friendly.

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Nancy C-L.

Nancy C-L.

Sales & Leasing Consultant
Contact Me
Dealership Experience 3 years 4 months
I have been in the car business for 20 years. I have owned a used car lot with a mechanical and body shop. I ran the shops, and when we closed I did finance at a small business. After that I decided to join the Vision and sell vehicles. I have a son and 2 daughters, and spending time with them as often as I can.
Recent Reviews

Apr 02, 2021

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It has the people that make your experience there a great...

It has the people that make your experience there a great one. The facility is has a great customer waiting area . The tv is terrific

Apr 01, 2021

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Nice people very helpful with the process of leasing my...

Nice people very helpful with the process of leasing my new truck i have leased four trucks int the last 15 years and never had any problems

Mar 30, 2021

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Nancy is so friendly! Tom Camp really worked to earn my...

Nancy is so friendly! Tom Camp really worked to earn my business! So happy with my new Truck! Looking forward to a long lasting relationship with Vision GMC.

Mar 30, 2021

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The staff was extremely friendly and knowledgeable. They...

The staff was extremely friendly and knowledgeable. They were also very willing to work with me to meet my needs in regard to pricing and features.

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Michael M.

Michael M.

Assistant Parts Manager
Recent Reviews

Jun 19, 2021

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Excellent experience in all respects including all...

Excellent experience in all respects including all departments involved. I will return often for more of the same. Thank you very much to all all

Jun 09, 2021

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Employee Rating

I was due an oil change and had it done and was advised I...

I was due an oil change and had it done and was advised I was due a brake service and transmission fluid filtering. Unfortunately, in two weeks I was advised I was due the inspection. Had I waited, I could have done all at once. So in a couple of weeks, scheduled the inspection for 10:00. I came in and said I was here for the 10:00 inspection. He said do you want the brake job and transmission filtered. I said yes. They finished the job and I drove home. I noticed something strange on the decal. It didn't look right. On further inspection I saw it hadn't changed. I called and asked why the decal wasn't changed. They sort of indignantly said we didn't inspect it. I said, "That is why I brought it in". The fur kind of flew and I had to go back to the dealership and now get the car inspected. I wasn't charged for the inspection. I didn't appreciate two trips for the service.

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Jordan P.

Jordan P.

Service Manager
Dealership Experience 3 years 3 months
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    Alex C.

    Alex C.

    Sales & Leasing Consultant

    5 Reviews
    Phil P.

    Phil P.

    GM Mark of Excellence Sales Professional

    32 Reviews
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    Dmitriy A.

    GM Mark of Excellence Sales Professional

    49 Reviews
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    Tony G.

    Sales & Leasing Consultant

    10 Reviews
    Dan F.

    Dan F.

    GM Mark of Excellence Sales Professional

    15 Reviews
    Carl D.

    Carl D.

    Sales & Leasing Consultant

    11 Reviews
    Nancy C-L.

    Nancy C-L.

    Sales & Leasing Consultant

    4 Reviews

Sales

Dmitriy A.

Dmitriy A.

GM Mark of Excellence Sales Professional
49 Reviews
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Phil P.

Phil P.

GM Mark of Excellence Sales Professional
32 Reviews
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Dan F.

Dan F.

GM Mark of Excellence Sales Professional
15 Reviews
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Carl D.

Carl D.

Sales & Leasing Consultant
11 Reviews
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Tony G.

Tony G.

Sales & Leasing Consultant
10 Reviews
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Alex C.

Alex C.

Sales & Leasing Consultant
5 Reviews
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Nancy C-L.

Nancy C-L.

Sales & Leasing Consultant
4 Reviews
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Dmitriy A.

Dmitriy A.

GM Mark of Excellence Sales Professional
Recent Reviews

Oct 01, 2021

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Very accommodating. We needed a car early the next...

Very accommodating. We needed a car early the next morning. They were able to register it and have it ready in a couple hours.

Sep 13, 2021

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Everything was quick and easy! All was great and we would...

Everything was quick and easy! All was great and we would recommend the dealership to others.

Jul 23, 2021

Dealership Rating
Employee Rating

Best experience ever of buying a car. The salesman was...

Best experience ever of buying a car. The salesman was not pushy they were very informative about their product. Put me in a new vehicle that had more room for my growing family and even got a lower payment!! I Tell all my friends and family to give vision Buick GMC a shot shot.

Jul 22, 2021

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Employee Rating

Dmitriy was a pleasure to work with. The experience of...

Dmitriy was a pleasure to work with. The experience of test driving, deciding to purchase, and getting the scheduling was a breeze. I look forward to purchasing my next new vehicle with Vision

Jul 07, 2021

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Started out good. But is going down daily. Payoff of...

Started out good. But is going down daily. Payoff of trade in was submitted late and is accruing daily charges. Registration of my plates are now expired because DMV says they have not received the renewal/transfer paperwork. And have left to voicemails to the finance manager about these issues and haven't received a callback yet.

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Tom C.

Tom C.

Sales Manager

32 Reviews
Certified
Dealership Experience 8 years
Industry Experience 28 years 4 months
FIRST STARTED IN THE AUTOMOTIVE INDUSTRY AS A LOT GUY IN THE LATE 80'S WHEN MY FATHER SOLD CARS FOR TOYOTA DEALERSHIP. ATTENDED COLLEGE AT FLCC TO GET MY ASSOCIATES IN MARKETING. TRANSFERRED TO SUNY FREDONIA TO FINISH MY BACHELORS DEGREE IN MARKETING AND BUSINESS ADMINISTRATION. SHORTLY AFTER COLLEGE I OBTAINED A SALES POSITION FOR SATURN OF ROCHESTER IN 1993. I THEN TOOK A FINANCE POSITION IN 1995 AT DORSCHEL AUTO GROUP FOR 10 YEARS AND THEN 9 YEARS WITH PIEHLER IN WEBSTER. STARTED WITH VISION AS SALES MANAGER IN 2013.
Recent Reviews

Aug 31, 2021

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Employee Rating

Everyone at the dealership made the process super smooth....

Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC

Aug 06, 2021

Dealership Rating
Employee Rating

I had a wonderful experience with Vision Buick GMC. From...

I had a wonderful experience with Vision Buick GMC. From the test drive two years ago, to service till turning the lease back in. the sales team made it so easy for me to get the car and then even easier to return it! Just an amazing group over there.

Jul 21, 2021

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I have purchased numerous vehicles from this dealer and...

I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!!

Jul 19, 2021

Dealership Rating
Employee Rating

They worked very hard to get me in a car I would like at...

They worked very hard to get me in a car I would like at a price I would like. They also went the extra mile to help me and my famy.

Jul 19, 2021

Dealership Rating
Employee Rating

The whole process from meeting the salesman Tony, to...

The whole process from meeting the salesman Tony, to being introduced to many of the staff, to finding the vehicle that I wanted, to figuring out finances, to finalizing the deal, to drive away from the dealership with the truck of my dreams, is all to surreal. Everyone was absolutely fantastic

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Phil P.

Phil P.

GM Mark of Excellence Sales Professional
Recent Reviews

Oct 08, 2021

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did a great job kept me informed as the work was...

did a great job kept me informed as the work was progressing. thanks for the good service

Sep 30, 2021

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I already did a survey about my experience. I was very...

I already did a survey about my experience. I was very pleased with all Phil Pitts did to find a vehicle that filled all my "wants". Everyone was very organized and followed up.

Aug 31, 2021

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Everyone at the dealership made the process super smooth....

Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC

Aug 26, 2021

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Even tho there was a mix up with my appointment, Nick was...

Even tho there was a mix up with my appointment, Nick was able to somehow make sure that my car was serviced. He was calm, friendly and courteous.

Aug 25, 2021

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Best dealer but even better salesman in Phil Pitts and...

Best dealer but even better salesman in Phil Pitts and your whole team…………. Not writing more, no more words necessary Good grief take out this minimum requirement. Poorly designed review sheet. Shame on you all begging for words

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Nick S.

Nick S.

Service Advisor

32 Reviews
Certified
Recent Reviews

Oct 20, 2021

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Employee Rating

Service technician didn’t reset tire sensors after...

Service technician didn’t reset tire sensors after rotating so I ended up running on a nearly flat tire. I kept checking the one listed by the wrong sensor. When I told the dealership about this all I got was a bunch of messages and calls about buying a new car - no apology or anything. I now think no one reads the comments they assume you want sales contacts

Oct 16, 2021

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Friendly service , attentive and experienced . Worried...

Friendly service , attentive and experienced . Worried about my safety and updated me on recall details.

Oct 13, 2021

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I have been coming to this dealership for service ony...

I have been coming to this dealership for service ony 2012 Acadia for 10 years now and it is still running strong. Friendly staff and fast service. Hope to buy my next automobile here in the future

Oct 13, 2021

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Vision Buick Service Center is No. 1 in my estimation !...

Vision Buick Service Center is No. 1 in my estimation ! I have been a Buick owner or lessee for over 50 years and service for my vehicles during that time has been super. From the service reps to the actual mechanics that work on the vehicles, I would rate them Triple A.

Oct 10, 2021

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Great experience and love my car. Do not have anything...

Great experience and love my car. Do not have anything else to say very satisfied

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Jeff T.

Jeff T.

Sales & Leasing Consultant

32 Reviews
Certified
Recent Reviews

Oct 13, 2021

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Employee Rating

Vision Buick Service Center is No. 1 in my estimation !...

Vision Buick Service Center is No. 1 in my estimation ! I have been a Buick owner or lessee for over 50 years and service for my vehicles during that time has been super. From the service reps to the actual mechanics that work on the vehicles, I would rate them Triple A.

Oct 08, 2021

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did a great job kept me informed as the work was...

did a great job kept me informed as the work was progressing. thanks for the good service

Sep 10, 2021

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Friendly. Not pushy. Would definitely recommend. Able to...

Friendly. Not pushy. Would definitely recommend. Able to find exactly what I wanted and turn the deal around in a timely manor. Took delivery on my lunch break and they made sure everything was ready to get me in and out as quickly as possible.

Aug 31, 2021

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Everyone at the dealership made the process super smooth....

Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC

Aug 18, 2021

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very helpful . and good and work with. we got a very nice...

very helpful . and good and work with. we got a very nice car from them. will come back again some day and hope to see you again.

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Tim P.

Tim P.

General Manager
Dealership Experience 8 years 5 months
Industry Experience 27 years 5 months
I am a Fairport resident and have been in the automotive business for for just over 25 years. The entire team at this store is truly dedicated to our customers; which is why over half our business comes from repeat customers.
Recent Reviews

Jul 30, 2021

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Phil is an excellent salesman . He took the time to...

Phil is an excellent salesman . He took the time to explain everything . He gave us the best price that he could, did not rush us into anything. He had been our "go to salesman" since early 2000. Would not think of going anywhere else!!

Jul 23, 2021

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Best experience ever of buying a car. The salesman was...

Best experience ever of buying a car. The salesman was not pushy they were very informative about their product. Put me in a new vehicle that had more room for my growing family and even got a lower payment!! I Tell all my friends and family to give vision Buick GMC a shot shot.

Jul 22, 2021

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Dmitriy was a pleasure to work with. The experience of...

Dmitriy was a pleasure to work with. The experience of test driving, deciding to purchase, and getting the scheduling was a breeze. I look forward to purchasing my next new vehicle with Vision

Jul 21, 2021

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I have purchased numerous vehicles from this dealer and...

I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!!

Jun 19, 2021

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Excellent experience in all respects including all...

Excellent experience in all respects including all departments involved. I will return often for more of the same. Thank you very much to all all

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Mike C.

Mike C.

Sales
Recent Reviews

Sep 30, 2021

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Employee Rating

I already did a survey about my experience. I was very...

I already did a survey about my experience. I was very pleased with all Phil Pitts did to find a vehicle that filled all my "wants". Everyone was very organized and followed up.

Aug 18, 2021

Dealership Rating
Employee Rating

very helpful . and good and work with. we got a very nice...

very helpful . and good and work with. we got a very nice car from them. will come back again some day and hope to see you again.

Jul 31, 2021

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I bought a used vehicle from vision on pamarama trail,...

I bought a used vehicle from vision on pamarama trail, They gave me a 6 month warranty 6000 miles I had a couple of things going wrong with it which they took care of Promptly, But my complaint is I had my starter go bad Only one day passed my 6 months warranty And my mileage was just over 3000, And they wouldn't even work with me, I can see if it was 2 weeks or a month past but only one day, That's why I haven't bought a vehicle from a city dealer In a long time Cause I had a very similar Thing happened to me 20 years ago With a city dealer And swore I'd never go backup there again To buy a vehicle, Shame on me I guess, So from now on I will stay with local area dealerships, Only one day passed my warranty give me a break

Jul 14, 2021

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Had an absolute wonderful experience with Vision GMC in...

Had an absolute wonderful experience with Vision GMC in Rochester. They all were so helpful, kind and courteous. I bought the car of my dreams in the matter of a couple hours. No games, no run arounds. Just fabulous customer service all around! Thank you!!

Jul 12, 2021

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Awesome experience working with salesman Phil Pitts! Phil...

Awesome experience working with salesman Phil Pitts! Phil is courteous, honest, not pushy, professional and clearly explains what is/is not covered. This is the second vehicle I've purchased from Phil in the past 12 months. I highly recommend Phil Pitts @ Vision Buick/GMC. You can't go wrong working with Phil!

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Dan F.

Dan F.

GM Mark of Excellence Sales Professional
Contact Me
Dealership Experience 12 years 2 months
Industry Experience 12 years 2 months
My goal at Vision Buick GMC is to address and meet the automotive needs of my current customers and future prospects. I have been with the organization for 12 years and thoroughly enjoy being part of an award-winning team, both from a sales and service standpoint. I am very proud to have earned the GM Mark of Excellence Award. I was born and raised in the Rochester area and plan on staying well in to the future. My hobbies include golfing, fishing, music appreciation and road trips. I have two grown daughters and four grandchildren. I welcome all friends and relatives to visit me for outstanding service before and after the sale.
Recent Reviews

Oct 21, 2021

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Went in for inspection, it was done and they didn't try...

Went in for inspection, it was done and they didn't try to sell me any other service

Jul 25, 2021

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The maintenance staff as well as Dan Frank are...

The maintenance staff as well as Dan Frank are excellent...The finance team worked very hard to come up with the comfortable price for me....

Jul 21, 2021

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I have purchased numerous vehicles from this dealer and...

I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!!

Jul 19, 2021

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very happy with the service,even send people there for...

very happy with the service,even send people there for service for their cars I have bought two new cars at this dealership, And have used the service dept. for over 10 years

Jul 19, 2021

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They worked very hard to get me in a car I would like at...

They worked very hard to get me in a car I would like at a price I would like. They also went the extra mile to help me and my famy.

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Carl D.

Carl D.

Sales & Leasing Consultant
Contact Me
Industry Experience 30 years 6 months
I reside in Fairport, NY along with my wife Lisa. I have been with General Motors since 1991 and enjoy what I do and the Automotive Industry. Some of my favorite =hobbies are golf, bowling and gardening. Feel free to reach out to me!
Recent Reviews

Sep 10, 2021

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Friendly. Not pushy. Would definitely recommend. Able to...

Friendly. Not pushy. Would definitely recommend. Able to find exactly what I wanted and turn the deal around in a timely manor. Took delivery on my lunch break and they made sure everything was ready to get me in and out as quickly as possible.

Jul 16, 2021

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No problems with visit. Brought vehicle up to current...

No problems with visit. Brought vehicle up to current Warranty Standards ($$$$$)..Came in for State Inspection, but updating to the Extended Warranty Program.was explained and performed. Original visit was for State Inspection.

Jul 14, 2021

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Great service and attentiveness. I came in a half hour...

Great service and attentiveness. I came in a half hour earlier than my scheduled appointment and Nick made sure that I was taken care of.

Jul 01, 2021

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Great experience start to finish. The staff was very...

Great experience start to finish. The staff was very helpful and understood the options and features I was looking for in a vehicle. great job

Jun 05, 2021

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Salesperson was not of much help for saying 29 years of...

Salesperson was not of much help for saying 29 years of experience didn't know anything about vehicle options dealership rushed me out the door

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Lou N.

Lou N.

Sales Manager
Dealership Experience 7 months
Industry Experience 10 years 1 months
Recent Reviews

Aug 18, 2021

Dealership Rating
Employee Rating

very helpful . and good and work with. we got a very nice...

very helpful . and good and work with. we got a very nice car from them. will come back again some day and hope to see you again.

Jul 21, 2021

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I have purchased numerous vehicles from this dealer and...

I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!!

Jul 19, 2021

Dealership Rating
Employee Rating

The whole process from meeting the salesman Tony, to...

The whole process from meeting the salesman Tony, to being introduced to many of the staff, to finding the vehicle that I wanted, to figuring out finances, to finalizing the deal, to drive away from the dealership with the truck of my dreams, is all to surreal. Everyone was absolutely fantastic

Jul 14, 2021

Dealership Rating
Employee Rating

Had an absolute wonderful experience with Vision GMC in...

Had an absolute wonderful experience with Vision GMC in Rochester. They all were so helpful, kind and courteous. I bought the car of my dreams in the matter of a couple hours. No games, no run arounds. Just fabulous customer service all around! Thank you!!

Jul 04, 2021

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Worked with Alex, all went smoothly and had my new lease...

Worked with Alex, all went smoothly and had my new lease with no issues,

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Tony G.

Tony G.

Sales & Leasing Consultant
Contact Me
Dealership Experience 1 years 9 months
Industry Experience 41 years 5 months
Recent Reviews

Oct 13, 2021

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Vision Buick Service Center is No. 1 in my estimation !...

Vision Buick Service Center is No. 1 in my estimation ! I have been a Buick owner or lessee for over 50 years and service for my vehicles during that time has been super. From the service reps to the actual mechanics that work on the vehicles, I would rate them Triple A.

Aug 18, 2021

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The service department was very thorough when they...

The service department was very thorough when they diagnosed my problem and my car was ready sooner than I expected. I would definitely use them in the future.

Aug 12, 2021

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Efficient and satisfying. They were helping in making...

Efficient and satisfying. They were helping in making decisions and setting up the vehicle. I already recommended Tony to a friend for the same vehicle.

Jul 19, 2021

Dealership Rating
Employee Rating

The whole process from meeting the salesman Tony, to...

The whole process from meeting the salesman Tony, to being introduced to many of the staff, to finding the vehicle that I wanted, to figuring out finances, to finalizing the deal, to drive away from the dealership with the truck of my dreams, is all to surreal. Everyone was absolutely fantastic

Jul 14, 2021

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Employee Rating

Had an absolute wonderful experience with Vision GMC in...

Had an absolute wonderful experience with Vision GMC in Rochester. They all were so helpful, kind and courteous. I bought the car of my dreams in the matter of a couple hours. No games, no run arounds. Just fabulous customer service all around! Thank you!!

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Adam J.

Adam J.

Parts and Service Director
Recent Reviews

Aug 31, 2021

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Everyone at the dealership made the process super smooth....

Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC

Aug 20, 2021

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Very prompt & courteous service. Car was kept clean &...

Very prompt & courteous service. Car was kept clean & everything I wanted was done. No issues at all. I dealt with the service manager, Adam Jean.

Jul 08, 2021

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What a pleasure being greeted and meeting Adam. Friendly,...

What a pleasure being greeted and meeting Adam. Friendly, courteous and prompt service advisor with a friendly smile. My vehicle was serviced in record time and returned to me with a surprise comp ! Very impressed and pleased. Thank you Adam. I shall return.

Jun 19, 2021

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Excellent experience in all respects including all...

Excellent experience in all respects including all departments involved. I will return often for more of the same. Thank you very much to all all

Jun 15, 2021

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Adam is top notch just as one would expect at Vision !!...

Adam is top notch just as one would expect at Vision !! He was polite, friendly and very knowledgeable. Adam seems like he will do whatever is necessary to make the customer happy and I have to say I am one of those happy customers !!! I also have to mention Will was a great mechanic and very neat working on my 8,000 lb. baby !!!

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Alex C.

Alex C.

Sales & Leasing Consultant
Contact Me
Dealership Experience 8 months
Industry Experience 10 years 7 months
Selling cars and creating memories for 10 years. Father of 2 teenage kids and enjoy fishing, Family, and live music Also BIG Yankee and Steelers fan
Recent Reviews

Aug 18, 2021

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very helpful . and good and work with. we got a very nice...

very helpful . and good and work with. we got a very nice car from them. will come back again some day and hope to see you again.

Jul 14, 2021

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Alex & Jeff made the process easy, much less stressful...

Alex & Jeff made the process easy, much less stressful than previously experienced elsewhere. Happy with my purchase and will definitely be back when it's time for the hubby to upgrade his GMC.

Jul 04, 2021

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Worked with Alex, all went smoothly and had my new lease...

Worked with Alex, all went smoothly and had my new lease with no issues,

Jun 19, 2021

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Excellent experience in all respects including all...

Excellent experience in all respects including all departments involved. I will return often for more of the same. Thank you very much to all all

Jun 09, 2021

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My Salesman was very helpful, respectful and patient with...

My Salesman was very helpful, respectful and patient with me. He took the time to answer all of the questions I may have had and explained anything I didn't understand. Everyone that I came in contact with at the dealership was very friendly.

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Nancy C-L.

Nancy C-L.

Sales & Leasing Consultant
Contact Me
Dealership Experience 3 years 4 months
I have been in the car business for 20 years. I have owned a used car lot with a mechanical and body shop. I ran the shops, and when we closed I did finance at a small business. After that I decided to join the Vision and sell vehicles. I have a son and 2 daughters, and spending time with them as often as I can.
Recent Reviews

Apr 02, 2021

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It has the people that make your experience there a great...

It has the people that make your experience there a great one. The facility is has a great customer waiting area . The tv is terrific

Apr 01, 2021

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Nice people very helpful with the process of leasing my...

Nice people very helpful with the process of leasing my new truck i have leased four trucks int the last 15 years and never had any problems

Mar 30, 2021

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Nancy is so friendly! Tom Camp really worked to earn my...

Nancy is so friendly! Tom Camp really worked to earn my business! So happy with my new Truck! Looking forward to a long lasting relationship with Vision GMC.

Mar 30, 2021

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The staff was extremely friendly and knowledgeable. They...

The staff was extremely friendly and knowledgeable. They were also very willing to work with me to meet my needs in regard to pricing and features.

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Michael M.

Michael M.

Assistant Parts Manager
Recent Reviews

Jun 19, 2021

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Excellent experience in all respects including all...

Excellent experience in all respects including all departments involved. I will return often for more of the same. Thank you very much to all all

Jun 09, 2021

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Employee Rating

I was due an oil change and had it done and was advised I...

I was due an oil change and had it done and was advised I was due a brake service and transmission fluid filtering. Unfortunately, in two weeks I was advised I was due the inspection. Had I waited, I could have done all at once. So in a couple of weeks, scheduled the inspection for 10:00. I came in and said I was here for the 10:00 inspection. He said do you want the brake job and transmission filtered. I said yes. They finished the job and I drove home. I noticed something strange on the decal. It didn't look right. On further inspection I saw it hadn't changed. I called and asked why the decal wasn't changed. They sort of indignantly said we didn't inspect it. I said, "That is why I brought it in". The fur kind of flew and I had to go back to the dealership and now get the car inspected. I wasn't charged for the inspection. I didn't appreciate two trips for the service.

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Jordan P.

Jordan P.

Service Manager
Dealership Experience 3 years 3 months
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    Alex C.

    Alex C.

    Sales & Leasing Consultant

    5 Reviews
    Phil P.

    Phil P.

    GM Mark of Excellence Sales Professional

    32 Reviews
    Dmitriy A.

    Dmitriy A.

    GM Mark of Excellence Sales Professional

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    Tony G.

    Sales & Leasing Consultant

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    Dan F.

    GM Mark of Excellence Sales Professional

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    Carl D.

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Nick S.

Nick S.

Service Advisor

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32 Reviews
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Dmitriy A.

Dmitriy A.

GM Mark of Excellence Sales Professional
Recent Reviews

Oct 01, 2021

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Very accommodating. We needed a car early the next...

Very accommodating. We needed a car early the next morning. They were able to register it and have it ready in a couple hours.

Sep 13, 2021

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Everything was quick and easy! All was great and we would...

Everything was quick and easy! All was great and we would recommend the dealership to others.

Jul 23, 2021

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Best experience ever of buying a car. The salesman was...

Best experience ever of buying a car. The salesman was not pushy they were very informative about their product. Put me in a new vehicle that had more room for my growing family and even got a lower payment!! I Tell all my friends and family to give vision Buick GMC a shot shot.

Jul 22, 2021

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Dmitriy was a pleasure to work with. The experience of...

Dmitriy was a pleasure to work with. The experience of test driving, deciding to purchase, and getting the scheduling was a breeze. I look forward to purchasing my next new vehicle with Vision

Jul 07, 2021

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Started out good. But is going down daily. Payoff of...

Started out good. But is going down daily. Payoff of trade in was submitted late and is accruing daily charges. Registration of my plates are now expired because DMV says they have not received the renewal/transfer paperwork. And have left to voicemails to the finance manager about these issues and haven't received a callback yet.

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Tom C.

Tom C.

Sales Manager

32 Reviews
Certified
Dealership Experience 8 years
Industry Experience 28 years 4 months
FIRST STARTED IN THE AUTOMOTIVE INDUSTRY AS A LOT GUY IN THE LATE 80'S WHEN MY FATHER SOLD CARS FOR TOYOTA DEALERSHIP. ATTENDED COLLEGE AT FLCC TO GET MY ASSOCIATES IN MARKETING. TRANSFERRED TO SUNY FREDONIA TO FINISH MY BACHELORS DEGREE IN MARKETING AND BUSINESS ADMINISTRATION. SHORTLY AFTER COLLEGE I OBTAINED A SALES POSITION FOR SATURN OF ROCHESTER IN 1993. I THEN TOOK A FINANCE POSITION IN 1995 AT DORSCHEL AUTO GROUP FOR 10 YEARS AND THEN 9 YEARS WITH PIEHLER IN WEBSTER. STARTED WITH VISION AS SALES MANAGER IN 2013.
Recent Reviews

Aug 31, 2021

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Everyone at the dealership made the process super smooth....

Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC

Aug 06, 2021

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I had a wonderful experience with Vision Buick GMC. From...

I had a wonderful experience with Vision Buick GMC. From the test drive two years ago, to service till turning the lease back in. the sales team made it so easy for me to get the car and then even easier to return it! Just an amazing group over there.

Jul 21, 2021

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I have purchased numerous vehicles from this dealer and...

I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!!

Jul 19, 2021

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They worked very hard to get me in a car I would like at...

They worked very hard to get me in a car I would like at a price I would like. They also went the extra mile to help me and my famy.

Jul 19, 2021

Dealership Rating
Employee Rating

The whole process from meeting the salesman Tony, to...

The whole process from meeting the salesman Tony, to being introduced to many of the staff, to finding the vehicle that I wanted, to figuring out finances, to finalizing the deal, to drive away from the dealership with the truck of my dreams, is all to surreal. Everyone was absolutely fantastic

View More Reviews on DealerRater
Phil P.

Phil P.

GM Mark of Excellence Sales Professional
Recent Reviews

Oct 08, 2021

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did a great job kept me informed as the work was...

did a great job kept me informed as the work was progressing. thanks for the good service

Sep 30, 2021

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I already did a survey about my experience. I was very...

I already did a survey about my experience. I was very pleased with all Phil Pitts did to find a vehicle that filled all my "wants". Everyone was very organized and followed up.

Aug 31, 2021

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Everyone at the dealership made the process super smooth....

Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC

Aug 26, 2021

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Even tho there was a mix up with my appointment, Nick was...

Even tho there was a mix up with my appointment, Nick was able to somehow make sure that my car was serviced. He was calm, friendly and courteous.

Aug 25, 2021

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Best dealer but even better salesman in Phil Pitts and...

Best dealer but even better salesman in Phil Pitts and your whole team…………. Not writing more, no more words necessary Good grief take out this minimum requirement. Poorly designed review sheet. Shame on you all begging for words

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Nick S.

Nick S.

Service Advisor

32 Reviews
Certified
Recent Reviews

Oct 20, 2021

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Service technician didn’t reset tire sensors after...

Service technician didn’t reset tire sensors after rotating so I ended up running on a nearly flat tire. I kept checking the one listed by the wrong sensor. When I told the dealership about this all I got was a bunch of messages and calls about buying a new car - no apology or anything. I now think no one reads the comments they assume you want sales contacts

Oct 16, 2021

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Friendly service , attentive and experienced . Worried...

Friendly service , attentive and experienced . Worried about my safety and updated me on recall details.

Oct 13, 2021

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I have been coming to this dealership for service ony...

I have been coming to this dealership for service ony 2012 Acadia for 10 years now and it is still running strong. Friendly staff and fast service. Hope to buy my next automobile here in the future

Oct 13, 2021

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Vision Buick Service Center is No. 1 in my estimation !...

Vision Buick Service Center is No. 1 in my estimation ! I have been a Buick owner or lessee for over 50 years and service for my vehicles during that time has been super. From the service reps to the actual mechanics that work on the vehicles, I would rate them Triple A.

Oct 10, 2021

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Great experience and love my car. Do not have anything...

Great experience and love my car. Do not have anything else to say very satisfied

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Jeff T.

Jeff T.

Sales & Leasing Consultant

32 Reviews
Certified
Recent Reviews

Oct 13, 2021

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Vision Buick Service Center is No. 1 in my estimation !...

Vision Buick Service Center is No. 1 in my estimation ! I have been a Buick owner or lessee for over 50 years and service for my vehicles during that time has been super. From the service reps to the actual mechanics that work on the vehicles, I would rate them Triple A.

Oct 08, 2021

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did a great job kept me informed as the work was...

did a great job kept me informed as the work was progressing. thanks for the good service

Sep 10, 2021

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Friendly. Not pushy. Would definitely recommend. Able to...

Friendly. Not pushy. Would definitely recommend. Able to find exactly what I wanted and turn the deal around in a timely manor. Took delivery on my lunch break and they made sure everything was ready to get me in and out as quickly as possible.

Aug 31, 2021

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Everyone at the dealership made the process super smooth....

Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC

Aug 18, 2021

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very helpful . and good and work with. we got a very nice...

very helpful . and good and work with. we got a very nice car from them. will come back again some day and hope to see you again.

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Tim P.

Tim P.

General Manager
Dealership Experience 8 years 5 months
Industry Experience 27 years 5 months
I am a Fairport resident and have been in the automotive business for for just over 25 years. The entire team at this store is truly dedicated to our customers; which is why over half our business comes from repeat customers.
Recent Reviews

Jul 30, 2021

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Phil is an excellent salesman . He took the time to...

Phil is an excellent salesman . He took the time to explain everything . He gave us the best price that he could, did not rush us into anything. He had been our "go to salesman" since early 2000. Would not think of going anywhere else!!

Jul 23, 2021

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Best experience ever of buying a car. The salesman was...

Best experience ever of buying a car. The salesman was not pushy they were very informative about their product. Put me in a new vehicle that had more room for my growing family and even got a lower payment!! I Tell all my friends and family to give vision Buick GMC a shot shot.

Jul 22, 2021

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Dmitriy was a pleasure to work with. The experience of...

Dmitriy was a pleasure to work with. The experience of test driving, deciding to purchase, and getting the scheduling was a breeze. I look forward to purchasing my next new vehicle with Vision

Jul 21, 2021

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I have purchased numerous vehicles from this dealer and...

I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!!

Jun 19, 2021

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Excellent experience in all respects including all...

Excellent experience in all respects including all departments involved. I will return often for more of the same. Thank you very much to all all

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Mike C.

Mike C.

Sales
Recent Reviews

Sep 30, 2021

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I already did a survey about my experience. I was very...

I already did a survey about my experience. I was very pleased with all Phil Pitts did to find a vehicle that filled all my "wants". Everyone was very organized and followed up.

Aug 18, 2021

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very helpful . and good and work with. we got a very nice...

very helpful . and good and work with. we got a very nice car from them. will come back again some day and hope to see you again.

Jul 31, 2021

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I bought a used vehicle from vision on pamarama trail,...

I bought a used vehicle from vision on pamarama trail, They gave me a 6 month warranty 6000 miles I had a couple of things going wrong with it which they took care of Promptly, But my complaint is I had my starter go bad Only one day passed my 6 months warranty And my mileage was just over 3000, And they wouldn't even work with me, I can see if it was 2 weeks or a month past but only one day, That's why I haven't bought a vehicle from a city dealer In a long time Cause I had a very similar Thing happened to me 20 years ago With a city dealer And swore I'd never go backup there again To buy a vehicle, Shame on me I guess, So from now on I will stay with local area dealerships, Only one day passed my warranty give me a break

Jul 14, 2021

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Had an absolute wonderful experience with Vision GMC in...

Had an absolute wonderful experience with Vision GMC in Rochester. They all were so helpful, kind and courteous. I bought the car of my dreams in the matter of a couple hours. No games, no run arounds. Just fabulous customer service all around! Thank you!!

Jul 12, 2021

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Awesome experience working with salesman Phil Pitts! Phil...

Awesome experience working with salesman Phil Pitts! Phil is courteous, honest, not pushy, professional and clearly explains what is/is not covered. This is the second vehicle I've purchased from Phil in the past 12 months. I highly recommend Phil Pitts @ Vision Buick/GMC. You can't go wrong working with Phil!

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Dan F.

Dan F.

GM Mark of Excellence Sales Professional
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Dealership Experience 12 years 2 months
Industry Experience 12 years 2 months
My goal at Vision Buick GMC is to address and meet the automotive needs of my current customers and future prospects. I have been with the organization for 12 years and thoroughly enjoy being part of an award-winning team, both from a sales and service standpoint. I am very proud to have earned the GM Mark of Excellence Award. I was born and raised in the Rochester area and plan on staying well in to the future. My hobbies include golfing, fishing, music appreciation and road trips. I have two grown daughters and four grandchildren. I welcome all friends and relatives to visit me for outstanding service before and after the sale.
Recent Reviews

Oct 21, 2021

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Went in for inspection, it was done and they didn't try...

Went in for inspection, it was done and they didn't try to sell me any other service

Jul 25, 2021

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The maintenance staff as well as Dan Frank are...

The maintenance staff as well as Dan Frank are excellent...The finance team worked very hard to come up with the comfortable price for me....

Jul 21, 2021

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I have purchased numerous vehicles from this dealer and...

I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!!

Jul 19, 2021

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very happy with the service,even send people there for...

very happy with the service,even send people there for service for their cars I have bought two new cars at this dealership, And have used the service dept. for over 10 years

Jul 19, 2021

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They worked very hard to get me in a car I would like at...

They worked very hard to get me in a car I would like at a price I would like. They also went the extra mile to help me and my famy.

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Carl D.

Carl D.

Sales & Leasing Consultant
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Industry Experience 30 years 6 months
I reside in Fairport, NY along with my wife Lisa. I have been with General Motors since 1991 and enjoy what I do and the Automotive Industry. Some of my favorite =hobbies are golf, bowling and gardening. Feel free to reach out to me!
Recent Reviews

Sep 10, 2021

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Friendly. Not pushy. Would definitely recommend. Able to...

Friendly. Not pushy. Would definitely recommend. Able to find exactly what I wanted and turn the deal around in a timely manor. Took delivery on my lunch break and they made sure everything was ready to get me in and out as quickly as possible.

Jul 16, 2021

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No problems with visit. Brought vehicle up to current...

No problems with visit. Brought vehicle up to current Warranty Standards ($$$$$)..Came in for State Inspection, but updating to the Extended Warranty Program.was explained and performed. Original visit was for State Inspection.

Jul 14, 2021

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