Staff
Management
Tom C.
Sales Manager
Tim P.
General Manager
Lou N.
Sales Manager
Adam J.
Parts and Service Director
Jordan P.
Service Manager
Dmitriy A.
GM Mark of Excellence Sales Professional
Oct 01, 2021
Very accommodating. We needed a car early the next...
Very accommodating. We needed a car early the next morning. They were able to register it and have it ready in a couple hours.
Sep 13, 2021
Everything was quick and easy! All was great and we would...
Everything was quick and easy! All was great and we would recommend the dealership to others.
Jul 23, 2021
Best experience ever of buying a car. The salesman was...
Best experience ever of buying a car. The salesman was not pushy they were very informative about their product. Put me in a new vehicle that had more room for my growing family and even got a lower payment!! I Tell all my friends and family to give vision Buick GMC a shot shot.
Jul 22, 2021
Dmitriy was a pleasure to work with. The experience of...
Dmitriy was a pleasure to work with. The experience of test driving, deciding to purchase, and getting the scheduling was a breeze. I look forward to purchasing my next new vehicle with Vision
Jul 07, 2021
Started out good. But is going down daily. Payoff of...
Started out good. But is going down daily. Payoff of trade in was submitted late and is accruing daily charges. Registration of my plates are now expired because DMV says they have not received the renewal/transfer paperwork. And have left to voicemails to the finance manager about these issues and haven't received a callback yet.
Tom C.
Sales Manager
Aug 31, 2021
Everyone at the dealership made the process super smooth....
Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC
Aug 06, 2021
I had a wonderful experience with Vision Buick GMC. From...
I had a wonderful experience with Vision Buick GMC. From the test drive two years ago, to service till turning the lease back in. the sales team made it so easy for me to get the car and then even easier to return it! Just an amazing group over there.
Jul 21, 2021
I have purchased numerous vehicles from this dealer and...
I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!!
Jul 19, 2021
They worked very hard to get me in a car I would like at...
They worked very hard to get me in a car I would like at a price I would like. They also went the extra mile to help me and my famy.
Jul 19, 2021
The whole process from meeting the salesman Tony, to...
The whole process from meeting the salesman Tony, to being introduced to many of the staff, to finding the vehicle that I wanted, to figuring out finances, to finalizing the deal, to drive away from the dealership with the truck of my dreams, is all to surreal. Everyone was absolutely fantastic
Phil P.
GM Mark of Excellence Sales Professional
Oct 08, 2021
did a great job kept me informed as the work was...
did a great job kept me informed as the work was progressing. thanks for the good service
Sep 30, 2021
I already did a survey about my experience. I was very...
I already did a survey about my experience. I was very pleased with all Phil Pitts did to find a vehicle that filled all my "wants". Everyone was very organized and followed up.
Aug 31, 2021
Everyone at the dealership made the process super smooth....
Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC
Aug 26, 2021
Even tho there was a mix up with my appointment, Nick was...
Even tho there was a mix up with my appointment, Nick was able to somehow make sure that my car was serviced. He was calm, friendly and courteous.
Aug 25, 2021
Best dealer but even better salesman in Phil Pitts and...
Best dealer but even better salesman in Phil Pitts and your whole team…………. Not writing more, no more words necessary Good grief take out this minimum requirement. Poorly designed review sheet. Shame on you all begging for words
Nick S.
Service Advisor
Oct 20, 2021
Service technician didn’t reset tire sensors after...
Service technician didn’t reset tire sensors after rotating so I ended up running on a nearly flat tire. I kept checking the one listed by the wrong sensor. When I told the dealership about this all I got was a bunch of messages and calls about buying a new car - no apology or anything. I now think no one reads the comments they assume you want sales contacts
Oct 16, 2021
Friendly service , attentive and experienced . Worried...
Friendly service , attentive and experienced . Worried about my safety and updated me on recall details.
Oct 13, 2021
I have been coming to this dealership for service ony...
I have been coming to this dealership for service ony 2012 Acadia for 10 years now and it is still running strong. Friendly staff and fast service. Hope to buy my next automobile here in the future
Oct 13, 2021
Vision Buick Service Center is No. 1 in my estimation !...
Vision Buick Service Center is No. 1 in my estimation ! I have been a Buick owner or lessee for over 50 years and service for my vehicles during that time has been super. From the service reps to the actual mechanics that work on the vehicles, I would rate them Triple A.
Oct 10, 2021
Great experience and love my car. Do not have anything...
Great experience and love my car. Do not have anything else to say very satisfied
Jeff T.
Sales & Leasing Consultant
Oct 13, 2021
Vision Buick Service Center is No. 1 in my estimation !...
Vision Buick Service Center is No. 1 in my estimation ! I have been a Buick owner or lessee for over 50 years and service for my vehicles during that time has been super. From the service reps to the actual mechanics that work on the vehicles, I would rate them Triple A.
Oct 08, 2021
did a great job kept me informed as the work was...
did a great job kept me informed as the work was progressing. thanks for the good service
Sep 10, 2021
Friendly. Not pushy. Would definitely recommend. Able to...
Friendly. Not pushy. Would definitely recommend. Able to find exactly what I wanted and turn the deal around in a timely manor. Took delivery on my lunch break and they made sure everything was ready to get me in and out as quickly as possible.
Aug 31, 2021
Everyone at the dealership made the process super smooth....
Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC
Aug 18, 2021
very helpful . and good and work with. we got a very nice...
very helpful . and good and work with. we got a very nice car from them. will come back again some day and hope to see you again.
Tim P.
General Manager
Jul 30, 2021
Phil is an excellent salesman . He took the time to...
Phil is an excellent salesman . He took the time to explain everything . He gave us the best price that he could, did not rush us into anything. He had been our "go to salesman" since early 2000. Would not think of going anywhere else!!
Jul 23, 2021
Best experience ever of buying a car. The salesman was...
Best experience ever of buying a car. The salesman was not pushy they were very informative about their product. Put me in a new vehicle that had more room for my growing family and even got a lower payment!! I Tell all my friends and family to give vision Buick GMC a shot shot.
Jul 22, 2021
Dmitriy was a pleasure to work with. The experience of...
Dmitriy was a pleasure to work with. The experience of test driving, deciding to purchase, and getting the scheduling was a breeze. I look forward to purchasing my next new vehicle with Vision
Jul 21, 2021
I have purchased numerous vehicles from this dealer and...
I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!!
Jun 19, 2021
Excellent experience in all respects including all...
Excellent experience in all respects including all departments involved. I will return often for more of the same. Thank you very much to all all
Mike C.
Sales
Sep 30, 2021
I already did a survey about my experience. I was very...
I already did a survey about my experience. I was very pleased with all Phil Pitts did to find a vehicle that filled all my "wants". Everyone was very organized and followed up.
Aug 18, 2021
very helpful . and good and work with. we got a very nice...
very helpful . and good and work with. we got a very nice car from them. will come back again some day and hope to see you again.
Jul 31, 2021
I bought a used vehicle from vision on pamarama trail,...
I bought a used vehicle from vision on pamarama trail, They gave me a 6 month warranty 6000 miles I had a couple of things going wrong with it which they took care of Promptly, But my complaint is I had my starter go bad Only one day passed my 6 months warranty And my mileage was just over 3000, And they wouldn't even work with me, I can see if it was 2 weeks or a month past but only one day, That's why I haven't bought a vehicle from a city dealer In a long time Cause I had a very similar Thing happened to me 20 years ago With a city dealer And swore I'd never go backup there again To buy a vehicle, Shame on me I guess, So from now on I will stay with local area dealerships, Only one day passed my warranty give me a break
Jul 14, 2021
Had an absolute wonderful experience with Vision GMC in...
Had an absolute wonderful experience with Vision GMC in Rochester. They all were so helpful, kind and courteous. I bought the car of my dreams in the matter of a couple hours. No games, no run arounds. Just fabulous customer service all around! Thank you!!
Jul 12, 2021
Awesome experience working with salesman Phil Pitts! Phil...
Awesome experience working with salesman Phil Pitts! Phil is courteous, honest, not pushy, professional and clearly explains what is/is not covered. This is the second vehicle I've purchased from Phil in the past 12 months. I highly recommend Phil Pitts @ Vision Buick/GMC. You can't go wrong working with Phil!
Dan F.
GM Mark of Excellence Sales Professional
Oct 21, 2021
Went in for inspection, it was done and they didn't try...
Went in for inspection, it was done and they didn't try to sell me any other service
Jul 25, 2021
The maintenance staff as well as Dan Frank are...
The maintenance staff as well as Dan Frank are excellent...The finance team worked very hard to come up with the comfortable price for me....
Jul 21, 2021
I have purchased numerous vehicles from this dealer and...
I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!!
Jul 19, 2021
very happy with the service,even send people there for...
very happy with the service,even send people there for service for their cars I have bought two new cars at this dealership, And have used the service dept. for over 10 years
Jul 19, 2021
They worked very hard to get me in a car I would like at...
They worked very hard to get me in a car I would like at a price I would like. They also went the extra mile to help me and my famy.
Carl D.
Sales & Leasing Consultant
Sep 10, 2021
Friendly. Not pushy. Would definitely recommend. Able to...
Friendly. Not pushy. Would definitely recommend. Able to find exactly what I wanted and turn the deal around in a timely manor. Took delivery on my lunch break and they made sure everything was ready to get me in and out as quickly as possible.
Jul 16, 2021
No problems with visit. Brought vehicle up to current...
No problems with visit. Brought vehicle up to current Warranty Standards ($$$$$)..Came in for State Inspection, but updating to the Extended Warranty Program.was explained and performed. Original visit was for State Inspection.
Jul 14, 2021
Great service and attentiveness. I came in a half hour...
Great service and attentiveness. I came in a half hour earlier than my scheduled appointment and Nick made sure that I was taken care of.
Jul 01, 2021
Great experience start to finish. The staff was very...
Great experience start to finish. The staff was very helpful and understood the options and features I was looking for in a vehicle. great job
Jun 05, 2021
Salesperson was not of much help for saying 29 years of...
Salesperson was not of much help for saying 29 years of experience didn't know anything about vehicle options dealership rushed me out the door
Lou N.
Sales Manager
Aug 18, 2021
very helpful . and good and work with. we got a very nice...
very helpful . and good and work with. we got a very nice car from them. will come back again some day and hope to see you again.
Jul 21, 2021
I have purchased numerous vehicles from this dealer and...
I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!!
Jul 19, 2021
The whole process from meeting the salesman Tony, to...
The whole process from meeting the salesman Tony, to being introduced to many of the staff, to finding the vehicle that I wanted, to figuring out finances, to finalizing the deal, to drive away from the dealership with the truck of my dreams, is all to surreal. Everyone was absolutely fantastic
Jul 14, 2021
Had an absolute wonderful experience with Vision GMC in...
Had an absolute wonderful experience with Vision GMC in Rochester. They all were so helpful, kind and courteous. I bought the car of my dreams in the matter of a couple hours. No games, no run arounds. Just fabulous customer service all around! Thank you!!
Jul 04, 2021
Worked with Alex, all went smoothly and had my new lease...
Worked with Alex, all went smoothly and had my new lease with no issues,
Tony G.
Sales & Leasing Consultant
Oct 13, 2021
Vision Buick Service Center is No. 1 in my estimation !...
Vision Buick Service Center is No. 1 in my estimation ! I have been a Buick owner or lessee for over 50 years and service for my vehicles during that time has been super. From the service reps to the actual mechanics that work on the vehicles, I would rate them Triple A.
Aug 18, 2021
The service department was very thorough when they...
The service department was very thorough when they diagnosed my problem and my car was ready sooner than I expected. I would definitely use them in the future.
Aug 12, 2021
Efficient and satisfying. They were helping in making...
Efficient and satisfying. They were helping in making decisions and setting up the vehicle. I already recommended Tony to a friend for the same vehicle.
Jul 19, 2021
The whole process from meeting the salesman Tony, to...
The whole process from meeting the salesman Tony, to being introduced to many of the staff, to finding the vehicle that I wanted, to figuring out finances, to finalizing the deal, to drive away from the dealership with the truck of my dreams, is all to surreal. Everyone was absolutely fantastic
Jul 14, 2021
Had an absolute wonderful experience with Vision GMC in...
Had an absolute wonderful experience with Vision GMC in Rochester. They all were so helpful, kind and courteous. I bought the car of my dreams in the matter of a couple hours. No games, no run arounds. Just fabulous customer service all around! Thank you!!
Adam J.
Parts and Service Director
Aug 31, 2021
Everyone at the dealership made the process super smooth....
Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC
Aug 20, 2021
Very prompt & courteous service. Car was kept clean &...
Very prompt & courteous service. Car was kept clean & everything I wanted was done. No issues at all. I dealt with the service manager, Adam Jean.
Jul 08, 2021
What a pleasure being greeted and meeting Adam. Friendly,...
What a pleasure being greeted and meeting Adam. Friendly, courteous and prompt service advisor with a friendly smile. My vehicle was serviced in record time and returned to me with a surprise comp ! Very impressed and pleased. Thank you Adam. I shall return.
Jun 19, 2021
Excellent experience in all respects including all...
Excellent experience in all respects including all departments involved. I will return often for more of the same. Thank you very much to all all
Jun 15, 2021
Adam is top notch just as one would expect at Vision !!...
Adam is top notch just as one would expect at Vision !! He was polite, friendly and very knowledgeable. Adam seems like he will do whatever is necessary to make the customer happy and I have to say I am one of those happy customers !!! I also have to mention Will was a great mechanic and very neat working on my 8,000 lb. baby !!!
Alex C.
Sales & Leasing Consultant
Aug 18, 2021
very helpful . and good and work with. we got a very nice...
very helpful . and good and work with. we got a very nice car from them. will come back again some day and hope to see you again.
Jul 14, 2021
Alex & Jeff made the process easy, much less stressful...
Alex & Jeff made the process easy, much less stressful than previously experienced elsewhere. Happy with my purchase and will definitely be back when it's time for the hubby to upgrade his GMC.
Jul 04, 2021
Worked with Alex, all went smoothly and had my new lease...
Worked with Alex, all went smoothly and had my new lease with no issues,
Jun 19, 2021
Excellent experience in all respects including all...
Excellent experience in all respects including all departments involved. I will return often for more of the same. Thank you very much to all all
Jun 09, 2021
My Salesman was very helpful, respectful and patient with...
My Salesman was very helpful, respectful and patient with me. He took the time to answer all of the questions I may have had and explained anything I didn't understand. Everyone that I came in contact with at the dealership was very friendly.
Nancy C-L.
Sales & Leasing Consultant
Apr 02, 2021
It has the people that make your experience there a great...
It has the people that make your experience there a great one. The facility is has a great customer waiting area . The tv is terrific
Apr 01, 2021
Nice people very helpful with the process of leasing my...
Nice people very helpful with the process of leasing my new truck i have leased four trucks int the last 15 years and never had any problems
Mar 30, 2021
Nancy is so friendly! Tom Camp really worked to earn my...
Nancy is so friendly! Tom Camp really worked to earn my business! So happy with my new Truck! Looking forward to a long lasting relationship with Vision GMC.
Mar 30, 2021
The staff was extremely friendly and knowledgeable. They...
The staff was extremely friendly and knowledgeable. They were also very willing to work with me to meet my needs in regard to pricing and features.
Michael M.
Assistant Parts Manager
Jun 19, 2021
Excellent experience in all respects including all...
Excellent experience in all respects including all departments involved. I will return often for more of the same. Thank you very much to all all
Jun 09, 2021
I was due an oil change and had it done and was advised I...
I was due an oil change and had it done and was advised I was due a brake service and transmission fluid filtering. Unfortunately, in two weeks I was advised I was due the inspection. Had I waited, I could have done all at once. So in a couple of weeks, scheduled the inspection for 10:00. I came in and said I was here for the 10:00 inspection. He said do you want the brake job and transmission filtered. I said yes. They finished the job and I drove home. I noticed something strange on the decal. It didn't look right. On further inspection I saw it hadn't changed. I called and asked why the decal wasn't changed. They sort of indignantly said we didn't inspect it. I said, "That is why I brought it in". The fur kind of flew and I had to go back to the dealership and now get the car inspected. I wasn't charged for the inspection. I didn't appreciate two trips for the service.
Sales
Dmitriy A.
GM Mark of Excellence Sales Professional
Phil P.
GM Mark of Excellence Sales Professional
Dan F.
GM Mark of Excellence Sales Professional
Carl D.
Sales & Leasing Consultant
Tony G.
Sales & Leasing Consultant
Alex C.
Sales & Leasing Consultant
Nancy C-L.
Sales & Leasing Consultant
Dmitriy A.
GM Mark of Excellence Sales Professional
Oct 01, 2021
Very accommodating. We needed a car early the next...
Very accommodating. We needed a car early the next morning. They were able to register it and have it ready in a couple hours.
Sep 13, 2021
Everything was quick and easy! All was great and we would...
Everything was quick and easy! All was great and we would recommend the dealership to others.
Jul 23, 2021
Best experience ever of buying a car. The salesman was...
Best experience ever of buying a car. The salesman was not pushy they were very informative about their product. Put me in a new vehicle that had more room for my growing family and even got a lower payment!! I Tell all my friends and family to give vision Buick GMC a shot shot.
Jul 22, 2021
Dmitriy was a pleasure to work with. The experience of...
Dmitriy was a pleasure to work with. The experience of test driving, deciding to purchase, and getting the scheduling was a breeze. I look forward to purchasing my next new vehicle with Vision
Jul 07, 2021
Started out good. But is going down daily. Payoff of...
Started out good. But is going down daily. Payoff of trade in was submitted late and is accruing daily charges. Registration of my plates are now expired because DMV says they have not received the renewal/transfer paperwork. And have left to voicemails to the finance manager about these issues and haven't received a callback yet.
Tom C.
Sales Manager
Aug 31, 2021
Everyone at the dealership made the process super smooth....
Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC
Aug 06, 2021
I had a wonderful experience with Vision Buick GMC. From...
I had a wonderful experience with Vision Buick GMC. From the test drive two years ago, to service till turning the lease back in. the sales team made it so easy for me to get the car and then even easier to return it! Just an amazing group over there.
Jul 21, 2021
I have purchased numerous vehicles from this dealer and...
I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!!
Jul 19, 2021
They worked very hard to get me in a car I would like at...
They worked very hard to get me in a car I would like at a price I would like. They also went the extra mile to help me and my famy.
Jul 19, 2021
The whole process from meeting the salesman Tony, to...
The whole process from meeting the salesman Tony, to being introduced to many of the staff, to finding the vehicle that I wanted, to figuring out finances, to finalizing the deal, to drive away from the dealership with the truck of my dreams, is all to surreal. Everyone was absolutely fantastic
Phil P.
GM Mark of Excellence Sales Professional
Oct 08, 2021
did a great job kept me informed as the work was...
did a great job kept me informed as the work was progressing. thanks for the good service
Sep 30, 2021
I already did a survey about my experience. I was very...
I already did a survey about my experience. I was very pleased with all Phil Pitts did to find a vehicle that filled all my "wants". Everyone was very organized and followed up.
Aug 31, 2021
Everyone at the dealership made the process super smooth....
Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC
Aug 26, 2021
Even tho there was a mix up with my appointment, Nick was...
Even tho there was a mix up with my appointment, Nick was able to somehow make sure that my car was serviced. He was calm, friendly and courteous.
Aug 25, 2021
Best dealer but even better salesman in Phil Pitts and...
Best dealer but even better salesman in Phil Pitts and your whole team…………. Not writing more, no more words necessary Good grief take out this minimum requirement. Poorly designed review sheet. Shame on you all begging for words
Nick S.
Service Advisor
Oct 20, 2021
Service technician didn’t reset tire sensors after...
Service technician didn’t reset tire sensors after rotating so I ended up running on a nearly flat tire. I kept checking the one listed by the wrong sensor. When I told the dealership about this all I got was a bunch of messages and calls about buying a new car - no apology or anything. I now think no one reads the comments they assume you want sales contacts
Oct 16, 2021
Friendly service , attentive and experienced . Worried...
Friendly service , attentive and experienced . Worried about my safety and updated me on recall details.
Oct 13, 2021
I have been coming to this dealership for service ony...
I have been coming to this dealership for service ony 2012 Acadia for 10 years now and it is still running strong. Friendly staff and fast service. Hope to buy my next automobile here in the future
Oct 13, 2021
Vision Buick Service Center is No. 1 in my estimation !...
Vision Buick Service Center is No. 1 in my estimation ! I have been a Buick owner or lessee for over 50 years and service for my vehicles during that time has been super. From the service reps to the actual mechanics that work on the vehicles, I would rate them Triple A.
Oct 10, 2021
Great experience and love my car. Do not have anything...
Great experience and love my car. Do not have anything else to say very satisfied
Jeff T.
Sales & Leasing Consultant
Oct 13, 2021
Vision Buick Service Center is No. 1 in my estimation !...
Vision Buick Service Center is No. 1 in my estimation ! I have been a Buick owner or lessee for over 50 years and service for my vehicles during that time has been super. From the service reps to the actual mechanics that work on the vehicles, I would rate them Triple A.
Oct 08, 2021
did a great job kept me informed as the work was...
did a great job kept me informed as the work was progressing. thanks for the good service
Sep 10, 2021
Friendly. Not pushy. Would definitely recommend. Able to...
Friendly. Not pushy. Would definitely recommend. Able to find exactly what I wanted and turn the deal around in a timely manor. Took delivery on my lunch break and they made sure everything was ready to get me in and out as quickly as possible.
Aug 31, 2021
Everyone at the dealership made the process super smooth....
Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC
Aug 18, 2021
very helpful . and good and work with. we got a very nice...
very helpful . and good and work with. we got a very nice car from them. will come back again some day and hope to see you again.
Tim P.
General Manager
Jul 30, 2021
Phil is an excellent salesman . He took the time to...
Phil is an excellent salesman . He took the time to explain everything . He gave us the best price that he could, did not rush us into anything. He had been our "go to salesman" since early 2000. Would not think of going anywhere else!!
Jul 23, 2021
Best experience ever of buying a car. The salesman was...
Best experience ever of buying a car. The salesman was not pushy they were very informative about their product. Put me in a new vehicle that had more room for my growing family and even got a lower payment!! I Tell all my friends and family to give vision Buick GMC a shot shot.
Jul 22, 2021
Dmitriy was a pleasure to work with. The experience of...
Dmitriy was a pleasure to work with. The experience of test driving, deciding to purchase, and getting the scheduling was a breeze. I look forward to purchasing my next new vehicle with Vision
Jul 21, 2021
I have purchased numerous vehicles from this dealer and...
I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!!
Jun 19, 2021
Excellent experience in all respects including all...
Excellent experience in all respects including all departments involved. I will return often for more of the same. Thank you very much to all all
Mike C.
Sales
Sep 30, 2021
I already did a survey about my experience. I was very...
I already did a survey about my experience. I was very pleased with all Phil Pitts did to find a vehicle that filled all my "wants". Everyone was very organized and followed up.
Aug 18, 2021
very helpful . and good and work with. we got a very nice...
very helpful . and good and work with. we got a very nice car from them. will come back again some day and hope to see you again.
Jul 31, 2021
I bought a used vehicle from vision on pamarama trail,...
I bought a used vehicle from vision on pamarama trail, They gave me a 6 month warranty 6000 miles I had a couple of things going wrong with it which they took care of Promptly, But my complaint is I had my starter go bad Only one day passed my 6 months warranty And my mileage was just over 3000, And they wouldn't even work with me, I can see if it was 2 weeks or a month past but only one day, That's why I haven't bought a vehicle from a city dealer In a long time Cause I had a very similar Thing happened to me 20 years ago With a city dealer And swore I'd never go backup there again To buy a vehicle, Shame on me I guess, So from now on I will stay with local area dealerships, Only one day passed my warranty give me a break
Jul 14, 2021
Had an absolute wonderful experience with Vision GMC in...
Had an absolute wonderful experience with Vision GMC in Rochester. They all were so helpful, kind and courteous. I bought the car of my dreams in the matter of a couple hours. No games, no run arounds. Just fabulous customer service all around! Thank you!!
Jul 12, 2021
Awesome experience working with salesman Phil Pitts! Phil...
Awesome experience working with salesman Phil Pitts! Phil is courteous, honest, not pushy, professional and clearly explains what is/is not covered. This is the second vehicle I've purchased from Phil in the past 12 months. I highly recommend Phil Pitts @ Vision Buick/GMC. You can't go wrong working with Phil!
Dan F.
GM Mark of Excellence Sales Professional
Oct 21, 2021
Went in for inspection, it was done and they didn't try...
Went in for inspection, it was done and they didn't try to sell me any other service
Jul 25, 2021
The maintenance staff as well as Dan Frank are...
The maintenance staff as well as Dan Frank are excellent...The finance team worked very hard to come up with the comfortable price for me....
Jul 21, 2021
I have purchased numerous vehicles from this dealer and...
I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!!
Jul 19, 2021
very happy with the service,even send people there for...
very happy with the service,even send people there for service for their cars I have bought two new cars at this dealership, And have used the service dept. for over 10 years
Jul 19, 2021
They worked very hard to get me in a car I would like at...
They worked very hard to get me in a car I would like at a price I would like. They also went the extra mile to help me and my famy.
Carl D.
Sales & Leasing Consultant
Sep 10, 2021
Friendly. Not pushy. Would definitely recommend. Able to...
Friendly. Not pushy. Would definitely recommend. Able to find exactly what I wanted and turn the deal around in a timely manor. Took delivery on my lunch break and they made sure everything was ready to get me in and out as quickly as possible.
Jul 16, 2021
No problems with visit. Brought vehicle up to current...
No problems with visit. Brought vehicle up to current Warranty Standards ($$$$$)..Came in for State Inspection, but updating to the Extended Warranty Program.was explained and performed. Original visit was for State Inspection.
Jul 14, 2021
Great service and attentiveness. I came in a half hour...
Great service and attentiveness. I came in a half hour earlier than my scheduled appointment and Nick made sure that I was taken care of.
Jul 01, 2021
Great experience start to finish. The staff was very...
Great experience start to finish. The staff was very helpful and understood the options and features I was looking for in a vehicle. great job
Jun 05, 2021
Salesperson was not of much help for saying 29 years of...
Salesperson was not of much help for saying 29 years of experience didn't know anything about vehicle options dealership rushed me out the door
Lou N.
Sales Manager
Aug 18, 2021
very helpful . and good and work with. we got a very nice...
very helpful . and good and work with. we got a very nice car from them. will come back again some day and hope to see you again.
Jul 21, 2021
I have purchased numerous vehicles from this dealer and...
I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!!
Jul 19, 2021
The whole process from meeting the salesman Tony, to...
The whole process from meeting the salesman Tony, to being introduced to many of the staff, to finding the vehicle that I wanted, to figuring out finances, to finalizing the deal, to drive away from the dealership with the truck of my dreams, is all to surreal. Everyone was absolutely fantastic
Jul 14, 2021
Had an absolute wonderful experience with Vision GMC in...
Had an absolute wonderful experience with Vision GMC in Rochester. They all were so helpful, kind and courteous. I bought the car of my dreams in the matter of a couple hours. No games, no run arounds. Just fabulous customer service all around! Thank you!!
Jul 04, 2021
Worked with Alex, all went smoothly and had my new lease...
Worked with Alex, all went smoothly and had my new lease with no issues,
Tony G.
Sales & Leasing Consultant
Oct 13, 2021
Vision Buick Service Center is No. 1 in my estimation !...
Vision Buick Service Center is No. 1 in my estimation ! I have been a Buick owner or lessee for over 50 years and service for my vehicles during that time has been super. From the service reps to the actual mechanics that work on the vehicles, I would rate them Triple A.
Aug 18, 2021
The service department was very thorough when they...
The service department was very thorough when they diagnosed my problem and my car was ready sooner than I expected. I would definitely use them in the future.
Aug 12, 2021
Efficient and satisfying. They were helping in making...
Efficient and satisfying. They were helping in making decisions and setting up the vehicle. I already recommended Tony to a friend for the same vehicle.
Jul 19, 2021
The whole process from meeting the salesman Tony, to...
The whole process from meeting the salesman Tony, to being introduced to many of the staff, to finding the vehicle that I wanted, to figuring out finances, to finalizing the deal, to drive away from the dealership with the truck of my dreams, is all to surreal. Everyone was absolutely fantastic
Jul 14, 2021
Had an absolute wonderful experience with Vision GMC in...
Had an absolute wonderful experience with Vision GMC in Rochester. They all were so helpful, kind and courteous. I bought the car of my dreams in the matter of a couple hours. No games, no run arounds. Just fabulous customer service all around! Thank you!!
Adam J.
Parts and Service Director
Aug 31, 2021
Everyone at the dealership made the process super smooth....
Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC
Aug 20, 2021
Very prompt & courteous service. Car was kept clean &...
Very prompt & courteous service. Car was kept clean & everything I wanted was done. No issues at all. I dealt with the service manager, Adam Jean.
Jul 08, 2021
What a pleasure being greeted and meeting Adam. Friendly,...
What a pleasure being greeted and meeting Adam. Friendly, courteous and prompt service advisor with a friendly smile. My vehicle was serviced in record time and returned to me with a surprise comp ! Very impressed and pleased. Thank you Adam. I shall return.
Jun 19, 2021
Excellent experience in all respects including all...
Excellent experience in all respects including all departments involved. I will return often for more of the same. Thank you very much to all all
Jun 15, 2021
Adam is top notch just as one would expect at Vision !!...
Adam is top notch just as one would expect at Vision !! He was polite, friendly and very knowledgeable. Adam seems like he will do whatever is necessary to make the customer happy and I have to say I am one of those happy customers !!! I also have to mention Will was a great mechanic and very neat working on my 8,000 lb. baby !!!
Alex C.
Sales & Leasing Consultant
Aug 18, 2021
very helpful . and good and work with. we got a very nice...
very helpful . and good and work with. we got a very nice car from them. will come back again some day and hope to see you again.
Jul 14, 2021
Alex & Jeff made the process easy, much less stressful...
Alex & Jeff made the process easy, much less stressful than previously experienced elsewhere. Happy with my purchase and will definitely be back when it's time for the hubby to upgrade his GMC.
Jul 04, 2021
Worked with Alex, all went smoothly and had my new lease...
Worked with Alex, all went smoothly and had my new lease with no issues,
Jun 19, 2021
Excellent experience in all respects including all...
Excellent experience in all respects including all departments involved. I will return often for more of the same. Thank you very much to all all
Jun 09, 2021
My Salesman was very helpful, respectful and patient with...
My Salesman was very helpful, respectful and patient with me. He took the time to answer all of the questions I may have had and explained anything I didn't understand. Everyone that I came in contact with at the dealership was very friendly.
Nancy C-L.
Sales & Leasing Consultant
Apr 02, 2021
It has the people that make your experience there a great...
It has the people that make your experience there a great one. The facility is has a great customer waiting area . The tv is terrific
Apr 01, 2021
Nice people very helpful with the process of leasing my...
Nice people very helpful with the process of leasing my new truck i have leased four trucks int the last 15 years and never had any problems
Mar 30, 2021
Nancy is so friendly! Tom Camp really worked to earn my...
Nancy is so friendly! Tom Camp really worked to earn my business! So happy with my new Truck! Looking forward to a long lasting relationship with Vision GMC.
Mar 30, 2021
The staff was extremely friendly and knowledgeable. They...
The staff was extremely friendly and knowledgeable. They were also very willing to work with me to meet my needs in regard to pricing and features.
Michael M.
Assistant Parts Manager
Jun 19, 2021
Excellent experience in all respects including all...
Excellent experience in all respects including all departments involved. I will return often for more of the same. Thank you very much to all all
Jun 09, 2021
I was due an oil change and had it done and was advised I...
I was due an oil change and had it done and was advised I was due a brake service and transmission fluid filtering. Unfortunately, in two weeks I was advised I was due the inspection. Had I waited, I could have done all at once. So in a couple of weeks, scheduled the inspection for 10:00. I came in and said I was here for the 10:00 inspection. He said do you want the brake job and transmission filtered. I said yes. They finished the job and I drove home. I noticed something strange on the decal. It didn't look right. On further inspection I saw it hadn't changed. I called and asked why the decal wasn't changed. They sort of indignantly said we didn't inspect it. I said, "That is why I brought it in". The fur kind of flew and I had to go back to the dealership and now get the car inspected. I wasn't charged for the inspection. I didn't appreciate two trips for the service.
Service
Nick S.
Service Advisor
Dmitriy A.
GM Mark of Excellence Sales Professional
Oct 01, 2021
Very accommodating. We needed a car early the next...
Very accommodating. We needed a car early the next morning. They were able to register it and have it ready in a couple hours.
Sep 13, 2021
Everything was quick and easy! All was great and we would...
Everything was quick and easy! All was great and we would recommend the dealership to others.
Jul 23, 2021
Best experience ever of buying a car. The salesman was...
Best experience ever of buying a car. The salesman was not pushy they were very informative about their product. Put me in a new vehicle that had more room for my growing family and even got a lower payment!! I Tell all my friends and family to give vision Buick GMC a shot shot.
Jul 22, 2021
Dmitriy was a pleasure to work with. The experience of...
Dmitriy was a pleasure to work with. The experience of test driving, deciding to purchase, and getting the scheduling was a breeze. I look forward to purchasing my next new vehicle with Vision
Jul 07, 2021
Started out good. But is going down daily. Payoff of...
Started out good. But is going down daily. Payoff of trade in was submitted late and is accruing daily charges. Registration of my plates are now expired because DMV says they have not received the renewal/transfer paperwork. And have left to voicemails to the finance manager about these issues and haven't received a callback yet.
Tom C.
Sales Manager
Aug 31, 2021
Everyone at the dealership made the process super smooth....
Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC
Aug 06, 2021
I had a wonderful experience with Vision Buick GMC. From...
I had a wonderful experience with Vision Buick GMC. From the test drive two years ago, to service till turning the lease back in. the sales team made it so easy for me to get the car and then even easier to return it! Just an amazing group over there.
Jul 21, 2021
I have purchased numerous vehicles from this dealer and...
I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!!
Jul 19, 2021
They worked very hard to get me in a car I would like at...
They worked very hard to get me in a car I would like at a price I would like. They also went the extra mile to help me and my famy.
Jul 19, 2021
The whole process from meeting the salesman Tony, to...
The whole process from meeting the salesman Tony, to being introduced to many of the staff, to finding the vehicle that I wanted, to figuring out finances, to finalizing the deal, to drive away from the dealership with the truck of my dreams, is all to surreal. Everyone was absolutely fantastic
Phil P.
GM Mark of Excellence Sales Professional
Oct 08, 2021
did a great job kept me informed as the work was...
did a great job kept me informed as the work was progressing. thanks for the good service
Sep 30, 2021
I already did a survey about my experience. I was very...
I already did a survey about my experience. I was very pleased with all Phil Pitts did to find a vehicle that filled all my "wants". Everyone was very organized and followed up.
Aug 31, 2021
Everyone at the dealership made the process super smooth....
Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC
Aug 26, 2021
Even tho there was a mix up with my appointment, Nick was...
Even tho there was a mix up with my appointment, Nick was able to somehow make sure that my car was serviced. He was calm, friendly and courteous.
Aug 25, 2021
Best dealer but even better salesman in Phil Pitts and...
Best dealer but even better salesman in Phil Pitts and your whole team…………. Not writing more, no more words necessary Good grief take out this minimum requirement. Poorly designed review sheet. Shame on you all begging for words
Nick S.
Service Advisor
Oct 20, 2021
Service technician didn’t reset tire sensors after...
Service technician didn’t reset tire sensors after rotating so I ended up running on a nearly flat tire. I kept checking the one listed by the wrong sensor. When I told the dealership about this all I got was a bunch of messages and calls about buying a new car - no apology or anything. I now think no one reads the comments they assume you want sales contacts
Oct 16, 2021
Friendly service , attentive and experienced . Worried...
Friendly service , attentive and experienced . Worried about my safety and updated me on recall details.
Oct 13, 2021
I have been coming to this dealership for service ony...
I have been coming to this dealership for service ony 2012 Acadia for 10 years now and it is still running strong. Friendly staff and fast service. Hope to buy my next automobile here in the future
Oct 13, 2021
Vision Buick Service Center is No. 1 in my estimation !...
Vision Buick Service Center is No. 1 in my estimation ! I have been a Buick owner or lessee for over 50 years and service for my vehicles during that time has been super. From the service reps to the actual mechanics that work on the vehicles, I would rate them Triple A.
Oct 10, 2021
Great experience and love my car. Do not have anything...
Great experience and love my car. Do not have anything else to say very satisfied
Jeff T.
Sales & Leasing Consultant
Oct 13, 2021
Vision Buick Service Center is No. 1 in my estimation !...
Vision Buick Service Center is No. 1 in my estimation ! I have been a Buick owner or lessee for over 50 years and service for my vehicles during that time has been super. From the service reps to the actual mechanics that work on the vehicles, I would rate them Triple A.
Oct 08, 2021
did a great job kept me informed as the work was...
did a great job kept me informed as the work was progressing. thanks for the good service
Sep 10, 2021
Friendly. Not pushy. Would definitely recommend. Able to...
Friendly. Not pushy. Would definitely recommend. Able to find exactly what I wanted and turn the deal around in a timely manor. Took delivery on my lunch break and they made sure everything was ready to get me in and out as quickly as possible.
Aug 31, 2021
Everyone at the dealership made the process super smooth....
Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC
Aug 18, 2021
very helpful . and good and work with. we got a very nice...
very helpful . and good and work with. we got a very nice car from them. will come back again some day and hope to see you again.
Tim P.
General Manager
Jul 30, 2021
Phil is an excellent salesman . He took the time to...
Phil is an excellent salesman . He took the time to explain everything . He gave us the best price that he could, did not rush us into anything. He had been our "go to salesman" since early 2000. Would not think of going anywhere else!!
Jul 23, 2021
Best experience ever of buying a car. The salesman was...
Best experience ever of buying a car. The salesman was not pushy they were very informative about their product. Put me in a new vehicle that had more room for my growing family and even got a lower payment!! I Tell all my friends and family to give vision Buick GMC a shot shot.
Jul 22, 2021
Dmitriy was a pleasure to work with. The experience of...
Dmitriy was a pleasure to work with. The experience of test driving, deciding to purchase, and getting the scheduling was a breeze. I look forward to purchasing my next new vehicle with Vision
Jul 21, 2021
I have purchased numerous vehicles from this dealer and...
I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!!
Jun 19, 2021
Excellent experience in all respects including all...
Excellent experience in all respects including all departments involved. I will return often for more of the same. Thank you very much to all all
Mike C.
Sales
Sep 30, 2021
I already did a survey about my experience. I was very...
I already did a survey about my experience. I was very pleased with all Phil Pitts did to find a vehicle that filled all my "wants". Everyone was very organized and followed up.
Aug 18, 2021
very helpful . and good and work with. we got a very nice...
very helpful . and good and work with. we got a very nice car from them. will come back again some day and hope to see you again.
Jul 31, 2021
I bought a used vehicle from vision on pamarama trail,...
I bought a used vehicle from vision on pamarama trail, They gave me a 6 month warranty 6000 miles I had a couple of things going wrong with it which they took care of Promptly, But my complaint is I had my starter go bad Only one day passed my 6 months warranty And my mileage was just over 3000, And they wouldn't even work with me, I can see if it was 2 weeks or a month past but only one day, That's why I haven't bought a vehicle from a city dealer In a long time Cause I had a very similar Thing happened to me 20 years ago With a city dealer And swore I'd never go backup there again To buy a vehicle, Shame on me I guess, So from now on I will stay with local area dealerships, Only one day passed my warranty give me a break
Jul 14, 2021
Had an absolute wonderful experience with Vision GMC in...
Had an absolute wonderful experience with Vision GMC in Rochester. They all were so helpful, kind and courteous. I bought the car of my dreams in the matter of a couple hours. No games, no run arounds. Just fabulous customer service all around! Thank you!!
Jul 12, 2021
Awesome experience working with salesman Phil Pitts! Phil...
Awesome experience working with salesman Phil Pitts! Phil is courteous, honest, not pushy, professional and clearly explains what is/is not covered. This is the second vehicle I've purchased from Phil in the past 12 months. I highly recommend Phil Pitts @ Vision Buick/GMC. You can't go wrong working with Phil!
Dan F.
GM Mark of Excellence Sales Professional
Oct 21, 2021
Went in for inspection, it was done and they didn't try...
Went in for inspection, it was done and they didn't try to sell me any other service
Jul 25, 2021
The maintenance staff as well as Dan Frank are...
The maintenance staff as well as Dan Frank are excellent...The finance team worked very hard to come up with the comfortable price for me....
Jul 21, 2021
I have purchased numerous vehicles from this dealer and...
I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!!
Jul 19, 2021
very happy with the service,even send people there for...
very happy with the service,even send people there for service for their cars I have bought two new cars at this dealership, And have used the service dept. for over 10 years
Jul 19, 2021
They worked very hard to get me in a car I would like at...
They worked very hard to get me in a car I would like at a price I would like. They also went the extra mile to help me and my famy.
Carl D.
Sales & Leasing Consultant
Sep 10, 2021
Friendly. Not pushy. Would definitely recommend. Able to...
Friendly. Not pushy. Would definitely recommend. Able to find exactly what I wanted and turn the deal around in a timely manor. Took delivery on my lunch break and they made sure everything was ready to get me in and out as quickly as possible.
Jul 16, 2021
No problems with visit. Brought vehicle up to current...
No problems with visit. Brought vehicle up to current Warranty Standards ($$$$$)..Came in for State Inspection, but updating to the Extended Warranty Program.was explained and performed. Original visit was for State Inspection.