Customer Testimonials
Adam was as customer satisfaction oriented as he could be. Thank you, Adam.
The gentleman who waited on me was very friendly and personable. He answered all my questions patiently and to my satisfaction.
Disappointed their was no staff available to talk about an extended warranty.
Very professional and knowledgeable staff.
I was in desperate need of a new car, and the whole vision buick gmc team made the car buying experience easy, comfortable, and stress free! Tony Gilardi is a great salesman to work with.
The sales team and service team have been exceptional
I have been to Vision Buick GMC a number of times now for various services. They have been fantastic EVERY time! Adam has always worked to accommodate my needs, even with short term notice, and Jorge is courteous and personable! Thanks guys! (They even have a shuttle if you need to drop your vehicle and run.)
Good staff, nice facility easy access. Good location. Quick service too
Great service-very efficient.
Just picked up my new GMC! Love it. Great customer service, as always.
Fast, courteous, and knowledgable.
This was truly an amazing experience. Jeremy the salesman was extremely knowledgeable, friendly, accommodating, and helpful. I drove away in my new vehicle the same day, 10/10 recommended this dealership and Jeremy in particular!
Service done quickly, friendly staff. Free coffee and hot chocolate while waiting. Clean environment. Removed one star due to the ever ending loop of tv showings, for the past year. Remote is not available to change channel to at least a local news.
The whole process was handled professionally and courteous by the entire staff (Sales Associate, Sales Manager and F&I).
Your customer service was quick and professional . Adam in Service was pleasant. This is the first time I have visited this dealership. Will come back for service thru my lease with Buick.
Fantastic and speedy
I wrote to the dealership and was connected with Nancy. Nancy was a pleasure to work with and was able to coordinate the end of my current lease and fit me with the truck I had been searching for for months. I highly recommend her as your next salesperson and I will definitely be returning to her going forward.
Quick in & out on a last minute appointment due to the battery in my 2017 Buick LaCrosse was no longer proving a charge.
Great customer service 👏🏿
I couldn't be more pleased with my experience at Vision. The sales team was able to ask the right questions to help select the vehicle I wanted. They presented me with various vehicles that further helped my selection. To my delight, they had the very vehicle in stock! Logistics to complete the purchase occurred faster than I needed. I drove my new GMC pickup off the lot the following morning! Thanks Vision, you're the best!
I have to pause today to give a HUGE shout out and thank you ESPECIALLY to Jeremy A. Garnish and sales manager Massimo Castelli. I was expecting pushy high pressure sales tactics, similar to what we've experienced with past dealerships. What I got was a refreshing, honest to goodness authentic and trustworthy experience. From the time stepped onto the lot until we drove our newest addition home, Jeremy gave us the white glove treatment. He answered all questions and made sure we were confident in our decision. He's professional, patient, and friendly, and has gone above and beyond ...
Made appointment to have recalled airbag replaced. When I went to dealership at the appointed time I was told it was not available. I spoke to service manager, Allen, and explained to him we were going on a long trip in 2 days with this vehicle, and would not be back for over a month, Allen went out of his way to expedite the replacement, getting the part from another dealership 80 miles away and had it installed the same day as my scheduled appointment. If feel Allen is a credit to your organization for his outstanding service. We are now enjoying ...
Our thanks to the service team at Vision GMC at the Panorama Trail location in Penfield, NY (Peter-Adam-George). Not only can they find and fix occasional repairs needed on our GMC, but they are all VERY patient by answering the numerous questions we had along the way. Being a customer is a tough job, since we sometimes forget the importance of remembering all the details of a needed repair that may help them solve it. As President of Rochester’s Association for Supply Chain Management, we teach the importance of customer service in our APICS CPIM and APICS CSCP courses. ...
Nice cars and 🚛truck here
Alex was great and made the buying process very easy!
Only place I'll bring my vehicle they do everything from basic oil changes and tire rotation up to a full engine rebuild. Only place I trust with my car
it's the only place I'll bring my vehicle. They do everything from basic oil changes and tire rotation to a engine rebuild. only place I trust with my car. it's nice when you are known by name not just a face.
Louie and Alex got me in quick for my appointment and handled my turn-in & lease deal perfectly. I didn’t feel pressured or rushed to decide on anything whatsoever. I recommend them to anybody looking for a new car!
Always polite and informative. Fast reliable work.
I purchased a 2022 GMC Terrain and couldn’t be happier. I worked with Nancy Cedeno and she went above and beyond. If your in the market for a new vehicle you definitely need to go see her. She was able to get me top dollar for my trade in and a low monthly payment.
Great service and communication by the service staff.
Service was done on time and done well. I forgot to provide them the GM service discount coupons at the time the service order was written, but they honored everything and the total price was fair. My only comment they might consider is to look at reducing their standard labor charge for installing the cabin filter. I usually do it myself and it only takes a few minutes to pop out the glove compartment to install it, but the standard labor charge to install it at the dealer is something like 30 minutes of labor. Not a big deal, overall I ...
I dread the car buying process. Alex from VISION GMC was informational, fast and to the point. Tom in financing was excellent as well! Thanks for the easy process!
Courteous did job well
Adam one of service representative is good and rest of them are too.
I needed to bring in my 2021 Yukon for a service issue just before Christmas; the timing couldn't be worse. Adam Jean was fantastic. After I described the issue I was having with the vehicle, he knew the likely cause and told me they'd jump right on it. Even though there were delays in getting the parts because of supply chain issues, the team was able to complete the repair faster than expected. What was most impressive was the customer service by Adam at the end. We had a couple of health issues going on wit our family and ...
I purchased new tires and installation. Price was good and timely installation
Amazing. Super easy and convenient. Dimitri was a great guy and would recommend him to anybody! He knew the product incredibly well
Everyone was very helpful.
Adam and Jordan always take great care of me. They are super!
I recently had some work done on my 2021 GMC Sierra at Vision Buick.and GMC. Jordan and Louie kept me informed of the process as the work was being done. These two guys are top notch guys. I got my truck back and it drives like a dream. Thanks Vision Buck and GMC for the good work on my truck and getting me back on the road. Sincerely, Kevin Kelley
Good service, friendly staff, pleasant waiting area.
Good experience all around
Appointment is easy. Work done promptly while waiting.
My salesman, Phil Pitts is very knowledgeable and straight forward. He was great to work with.
Everyone very friendly and professional! I was pleased to see they offered a military discount.
The staff at Vision Buick did a great job for my daughter Heather, which she recommended Dan Frank to her sister Dana . She bought a car in which she said I should get my new lease at Vision Buick. I did and will pick it up tomorrow . Red, White and Blue Evisions. Thank you Dan Frank, Tom Camp and the staff at Vision Buick. The mark of excellence is a high standard, Tom Camp and his staff are that mark of excellence. Thank You Bill Storti
A great experience from start to finish! Everyone in the dealership was so helpful and friendly. Dan our sales man was amazing. I don’t want to shop anywhere else for cars. Ever.
I went to Vision Buick GMC. For some reason my credit was run but it wasn't sent to a bank so the monthly payments I was given were way off. I ended up going to another dealership and realized that I could get the same amount financed, at the payment I was ok with. When the dealership reached back out to let me know they would keep an eye out for the Buick I was looking for, I explained what happened. Later that night the owner of all the Vision dealerships, Dan Edwards called me and he did everything ...
I needed my vehicle serviced as quickly as possible. Jordan was great getting me a fast appointment. He was very pleasant and made sure I left happy with the work done. Thank you, Jordan!!
They always take good care of me and go above and beyond to make sure my vehicle needs are met.
Just fine ! Helpful to save me money. They were courteous and timely. Good waiting set up.
Went in for inspection, it was done and they didn't try to sell me any other service
Fast service and great employees.
Friendly service , attentive and experienced . Worried about my safety and updated me on recall details.
Guide you through everything, customer's friendly environment. Thumbs up.
The staff at Vision Buick did a great job for my daughter Heather, which she recommended Dan Frank to her sister Dana . She bought a car in which she said I should get my new lease at Vision Buick. I did and will pick it up tomorrow . Red, White and Blue Evisions. Thank you Dan Frank, Tom Camp and the staff at Vision Buick. The mark of excellence is a high standard, Tom Camp and his staff are that mark of excellence. Thank You Bill Storti
I have been coming to this dealership for service ony 2012 Acadia for 10 years now and it is still running strong. Friendly staff and fast service. Hope to buy my next automobile here in the future
Vision Buick Service Center is No. 1 in my estimation ! I have been a Buick owner or lessee for over 50 years and service for my vehicles during that time has been super. From the service reps to the actual mechanics that work on the vehicles, I would rate them Triple A.
Courteous, Quick, Efficient
Great experience and love my car. Do not have anything else to say very satisfied
As always, professional efficient service!
did a great job kept me informed as the work was progressing. thanks for the good service
Routine checkup and oil change.. prompt service
Detail shop is on point made my used car look new great sales staff but highly recommend the detail shop ask for Garrett
Very accommodating. We needed a car early the next morning. They were able to register it and have it ready in a couple hours.
I already did a survey about my experience. I was very pleased with all Phil Pitts did to find a vehicle that filled all my "wants". Everyone was very organized and followed up.
They treat you with respect and do not Try and sell you a service you don't need Like the former service manager would do. Moo
State inspection done. Fast and efficient. All associates were very pleasant and helpful. Will continue using their service.
My service manager, Adam, i s very personable, pleasant and knowledgeable pertaining to the maintenance for my vehicle.
Phil pitts is always a pleasure to deal with. This is our seventh vehicle he has sold my wife and I. I would also like to send my regards to Adam Jean for all the loaner vehicles he has given me this summer while my 2019 was being repaired.
FRIENDLY , GREAT SERVICE. VERY CLEAN, IN AND OUT QUICK. WOULD BRING MY VEHICLE BACK. NICK WAS GREAT
Everything was quick and easy! All was great and we would recommend the dealership to others.
they worked hard to find a lender to get me the truck I wanted. very nice to work with
Friendly. Not pushy. Would definitely recommend. Able to find exactly what I wanted and turn the deal around in a timely manor. Took delivery on my lunch break and they made sure everything was ready to get me in and out as quickly as possible.
It was low key ,informative not at all high pressure.
Friendly people and great service..
In & out quickly on a Saturday morning. Had an oil change & tire rotation. Experienced friendly employees.
Everyone at the dealership made the process super smooth. I didnt have to worry about anything because these people know what they are doing! Definitely recommend Vision GMC
Just needed a NY State Inspection. Carried out quickly first thing in the morning. Friendly people. Nick got things going as soon as I arrived.
Friendly and great service. Highly recommended
Always good service from everyone!
It was a great experience. No pressure and very knowledgeable staff.
Even tho there was a mix up with my appointment, Nick was able to somehow make sure that my car was serviced. He was calm, friendly and courteous.
Great Customer Service
It's been more than 45 days and I haven't received my plates. I could have gone to motor vehicles myself and had plates the next day. However, I was told I couldn't do this and was charged for this "service". I've sent emails but haven't received a reply. Maybe this review will get me plates.
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